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Disillusioned0's avatar
Disillusioned0
3 years ago

Profile Pic becoming blurry in EA App but looks fine on EA.com

Hello, I've recently migrated to EA App to play sims 4 and I've decided to change my profile picture. However, upon changing my profile picture it becomes very blurry on the App and I can't find the ...
pc
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Testing it on my end and it looks fine @Disillusioned0.

What is different between the image that looks normal and the others?

Darko

Disillusioned0's avatar
Disillusioned0
3 years ago
@EA_Darko It's not blurry like the others. I don't know why this once specifically works but every single other photo is blurry. There is no other difference. I really do think this is a problem with the App cause like I said, I never had this issue with Origin and now my best friend is also having the same issue.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Disillusioned0 if an issue with the app I would be expecting to see more reports of it. I'm testing here using 3 PCs and about 10 EA accounts and cannot recreate the issue using a variety of images.


    Darko 

    • Disillusioned0's avatar
      Disillusioned0
      3 years ago
      @EA_Darko So because I'm the only one dealing with this issue that has reported it in a sense, nothing will be done about it? To me, it's clear it's an app issue because like I said, I NEVER had this issue with origin and now I suddenly do with the new app. But again, since I'm the only one reporting it, nothing will be done.
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Generally @Disillusioned0 if an issue is onlu affecting a single uaer and we cannot recreate it this points to an issue on the user side. For such issues this would be something you need to troubleshoot yourself.

        Darko

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