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spooncus's avatar
spooncus
Seasoned Newcomer
2 days ago

PSN Account Linking & Live Chat Problem

Hello,

A PSN account that I do not own has been linked to my EA account without my knowledge. I have no connection with the owner of that account. Now, I have my own PSN account and I want to link it, but it is stated that the link is permanent. Since I did not make the connection, is it possible for me to link my own account?

PS: I tried to contact live chat, but I couldn't respond to the cases because I didn't receive any notifications or replies. However, in one of my cases, it shows that I was sent four messages, but I never received them. I believe there might be an issue with your live chat system. Right now, I also can't create a new case or resume my existing cases.

 

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    spooncus

    Hey, sorry to hear you had some issues with chat. Regarding account linking, if you can log into the EA Site, you can unlink or change the email there.

    If you cannot log in with your EA account, you can with another account like Steam, Xbox, PS Etc. Ultimately, it would be up to Live Support to get that taken care of if you can't on your end.

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