I purchased two character skins in Battlefield 2042 and did not receive them.
I’m not sure who to contact or how I can get these any help would be greatly appreciated.
I purchased legendary Mirage medic and epic blade, wielding spirit.
Community ManagerHey Lakotah95,
Sorry to hear that you haven't received the items you've purchased yet.
Are the skins appearing under Collections > Characters > Customize? Please take a look at the troubleshooting steps on this page for more suggestions.
I'm afraid we can't support account-related requests here on the forums. If it's been over 24 hours since you purchased the skins, please reach out to our live support team using the Contact Us button at the bottom of that page. Once you're redirected, you'll see the option to chat with an advisor. If you're receiving pushback from the NextStep bot, please use this web form instead. The team there will be able to take a look at your account to see what might be going on. Thanks!
The skins are still locked. I can click on them and it’s asking me to purchase them again.
contact is at Bottom of what page?
Community ManagerLakotah95 I see. In that case, it would be best to contact support and have them check whether there are any issues with the purchase or the account.
The contact us button is at the bottom of this troubleshooting page. If you're receiving pushback from the NextStep bot after clicking Contact Us, please use this web form instead. You'll see the option to chat with an advisor after being redirected. Thanks!
