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AlexBear001's avatar
AlexBear001
Rising Newcomer
4 months ago

Purchased EPs, No EPs in Library

Hi, I purchased the Sims Cozy bundle, the Into The Future (Sims 3) and Ambitions (Sims 3). The charge was taken out of my bank account, but they are not in my library so that I can put them into my ...
purchase issue
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there AlexBear001 

Try clearing the cache for the EA app with the steps here- let me know if you're still having issues with your packs then. 

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