Forum Discussion

LegalyDa99's avatar
LegalyDa99
3 years ago

Purchased Sims 4 add on, EA app on PC asks me to buy it again

I purchased the Cats & Dogs add on today as well as a few other add ons, the cats & dogs add on is the only one that is giving me this issue. On my EA Order history it shows that the purchase was suc...
bug
mac
pc
30061369's avatar
30061369
3 years ago
@EA_Solaire I'm having this issue too, charged for the add-on and then do not see it in my collection to download. Asks me to purchase again when I pull up the add-on
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @30061369,

There was a brief issue with the EA app yesterday which is now resolved- please clear the cache for the app following these steps then check if you're able to download your pack by clicking The Sims game tile, and going to Manage-> Manage Add-Ons. 

Please keep me posted on this! 

  • Mr8MrsNordlie's avatar
    Mr8MrsNordlie
    2 years ago
    @EA_Solaire Just tried it again. Didn't work in the EA app. But it worked when I did it on windows, via the start menu. My problem is solved, thank you!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,581 PostsLatest Activity: 47 minutes ago