Re: BF4 Game Not Available In 'EA Desktop'.

Same for me, EA Desktop show as if I don't own BF4 but it does show that I own the DLC.

There is no BF4 game in "My collection".

In origin no problem.

@Wagnard-QC Where did you purchase Battlefield 4?

I have raised a bug with the team where some games purchased through a third party retailer makes the game appear in Origin but not in the EA app, and I was wondering if you ran into the same bug.

@EA_JasonBF2042 is on the EA app.  How you sure you didn't mean Battlefield 4 ?  because 2042 there is no problem.

For BF4 don't remember where I got it it's been too long to remember . Either from Origin directly or maybe a KEY I got from a third party.

Do you see "Game Name Unavailable" when you look for Battlefield 4 on the EA app, or does it only show that you have to purchase the game?

EDIT: I see that you're editing things as I edit things 😉

If you purchased BF4 through Origin you should see it in your order history on your account or you would have received an e-mail with a receipt. Could you please double check?

@EA_Jason It give me the option to buy it.

I don't find anything on my mails for this. It is quite possible I got a key from somewhere else. (not directly bought on origin.)

Edit: It is from ORIGIN from the receipt. I think I may know what happened. I had my account long ago on an email that I couldn't access anymore (ISP changes) and someone from support (or maybe I could do it myself in the account manager, I don't remember) changed it to my current email that I'm using now and this email is my current account.

In other simple word, BF4 was bought on ORIGIN with a different email address than the one I'm currently using for login. But it is the same account because I asked or did myself the email changes in the past and that new email became my new login account.

Sorry for my English , I hope that make a little sense.

Even if your accounts were merged, then it should still appear on the EA app. 

Is there a chance that you can reach out to our support team and ask if it is possible to re-add BF4 to your account?

Be sure to add a proof of purchase and mention on which account the game was purchased. 

Well after spending more than 1 hours with the EA support and two different people, it seems my specific version of BF4 isn't migrated to EA Desktop yet.

Just have to wait longer. 

Hope it will help other folks.

Thank you for letting me know @Zarma. I checked the case and there is some valuable information there. 

I'll get it over to the team and we'll do some investigating. 

Hi @Zarma, @J0Santos, @Wagnard-QC, @Dr_No_pt, @_PunkBuster_LLC,

I just wanted to follow up as the investigation continues.

Are you still having issues with BF4 not appearing in the EA app while the game is appearing in Origin?

@EA_Jason  Still not appearing for me. I didn't contact the support team yet tho. Was crossing finger it would eventually show up by itself...

Returned to Origin

Thanks for letting me know everyone! I have passed on your replies to the team.

@J0Santos If it's happening for BF2042 too, then please have a look at this thread for possible causes and workarounds:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Purchased-game-DLC-available-on-Origin-but-not-the-EA-app/m-p/10919708#M5536

@EA_Jason
Thanks for the link Jason.
Yes, BF2042 was purchased on Steam, so we can leave that out of the equation.
However, BF4 was purchased on Origin when it was released.

Regards.

EDIT
Following the suggestion in the link, I ran the app as admin, but there was no difference.

Problem continues.

I can't believe it's still not fixed... What are you guys doing ?

Hi everyone, 

Apologies for the late follow up on this. 

Can you please let me know if this is still happening for you in the EA App? 

Thanks! 

@Dr_No_pt 

Thanks for letting me know! 

Following. I'm having the same issue. 

Hey @stokeanator, 

Are you not seeing Battlefield 4 specifically, or is it happening with a different game? 

Specifically BF4. I have 2 computers with Origin and the EA Desktop app. BF4 only shows in Origin. When I visit the BF4 purchase page in the EA Desktop app it thinks I don't own it. I attached screenshots from my EA App and Origin App displaying all my purchases so you can see the difference.