Re: Can't Unlink Xbox Account From EA Account

@RevengeOfGibbon

I'm really sorry for all the frustration with this. We can't assist with account issues through Answers HQ. The only way to potentially get this resolved is to contact our support team through the methods I mentioned in my previous post.

Update for anyone who comes across this: the support forums suggested in this thread also cannot do anything at all about this issue. It remains unfixed months after first contacting support.

Did you ever manage to find someone to fix this? I am in the same situation - my Xbox Live account is linked to a deleted EA account. I don't ever remember deleting anything, but I can't rule it out. I do still have access to the old email address.

The chat support told me it couldn't be fixed but I should post on the forum. I've searched the forums and seen that people are directed to the chat support.

Is it impossible to fix this? Can I not play an EA Xbox game online ever again?!

@jayceedenton 

I'm very sorry they referred you back here. There really is nothing we can do to help with this over Answers HQ. If you are trying to unlink your gamertag and link it to a different EA account that has never had an Xbox gamertag linked to it, you should be able to do that as long as ownership can be verified. An advisor should be able to assist with this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@jayceedenton 

Sorry about that. I was hoping there was still something that could be done, but it makes sense that if the account was deleted, we wouldn't be able to unlink the gamertag from it. You're of course still welcome to contact an advisor to see if there are any other options.

@jayceedenton 

Hopefully, we'll find away to handle this better in the future. However, I imagine this is done so that people don't circumvent bans. Regardless, it would be good to have a way to handle this better for accounts that haven't had action taken against them. I'm very sorry for all the frustration with this ☹️

I'm having this exact problem too. Ya'll really can't fix this issue? Garbage. 

@Krappadizzle 

If you don't have access to the email that is on your EA account, you'll need to speak with an advisor and go through the account recovery process. To do that, open a case here.

To those reading this thread, don't despair, there is hope!!

After I spoke with EA customer service and had my case closed, I eventually had a 2nd-line service agent get in touch with me via email. These 2nd-line agents are a more advanced level or problem solver, with more powerful tools available to them.

They were able to send a message to my Xbox gamertag with a secret code, to verify my ownership, then forcibly unlink this gamertag from the deleted account. I was then able to link the gamertag to my new (proper) EA account.

I'm not sure if it was me completing the customer support satisfaction survey that caused them to reach out. Maybe if you are in the same position and EA Customer Support cannot help you, try asking them to get a 2nd-line support agent to contact you.

I am so glad to hear there's a potential way out of this!

I have contacted support several times and filled out the satisfaction survey each time and have not been reached out to yet.

I have asked for a second level of support and they refused to put me in contact with them.

I guess I have to keep trying.. 

Well this didn't work for me..

I have access to everything and also deleted an old microsoft to ea connection at https://account.live.com/consent/Manage.

I also had an EA advisor help me out. Among other things like telling me to install Origin and resetting my password, he sent me an email "Verify ownership of your EA Account" containing a one-time code.

I still can't connect my XBOX Account to my EA-Account (gonna open a new thread).

EDIT:

Opened a new thread to concern this: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Can-t-link-XBOX-to-EA-Account/td-p/11543621/

Same issue, except I use the same email for everything and there is an old EA account I made using a non-existent aol email that I originally linked my xbox account. I definitely need second line support.

Going to lock this thread as there is nothing more that we can do to assist with these issues on AHQ.

Darko