Forum Discussion

RevengeOfGibbon's avatar
RevengeOfGibbon
5 years ago
Solved

Can't Unlink Xbox Account From EA Account

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @RevengeOfGibbon.

    We're not able to help with account issues through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@jayceedenton 

Hopefully, we'll find away to handle this better in the future. However, I imagine this is done so that people don't circumvent bans. Regardless, it would be good to have a way to handle this better for accounts that haven't had action taken against them. I'm very sorry for all the frustration with this ☹️

Krappadizzle's avatar
Krappadizzle
4 years ago

I'm having this exact problem too. Ya'll really can't fix this issue? Garbage. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Krappadizzle 

    If you don't have access to the email that is on your EA account, you'll need to speak with an advisor and go through the account recovery process. To do that, open a case here.

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