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Gabochido's avatar
Gabochido
Seasoned Veteran
2 years ago

Re: EA app Fails to Remember "Keep me signed in" Option

Hi AzraelLegion. From the image you posted it seems like it is working as usual when running Steam games, which is that you can't use EA App for purchasing things until you shut down the Steam game you are running.

Some EA games on Steam need to run EA app because they are programmed with functions for online services and other things that require EA app to run. It's essentially a helper program for the game when used this way, so EA app goes into a mode that limits its other uses because it is only meant to be working as a helper service for the game in this mode. This is similar to how some games run additional services in parallel that you can see in your task manager while they are running, just that in this case that helper service can also work as a store when the game isn't running.

If you want to enable all the functionality of EA app, you do need to close the Steam game you are running and it should work as normal. This does mean that you can't use EA app as a game store while you have a Steam game running, but this is how its meant to work and this only happens with Steam games.

You said that if you close the app while running a game it logs you out but when I tried to close the app it just said that I had to shut down the game first and wouldn't let me close the app. Then I forced the app to close with the task manager but when I ran it again it still logged me in automatically. I'm not sure why it is logging you out on your computer.

8 Replies

  • AzraelLegion's avatar
    AzraelLegion
    New Scout
    2 years ago

    Sure if you run a Game the APP must run in background no doubt. But EA App always runs in Background even if you play no EA Game. If you dare to close EA APP for Windows11 (not minimize)it logs you out. Even MS Store(XBOX) is not running in Background if you don't start it.

    I can shutdown STEAM when i play Jedi Survivior that is not the Version i got for my Asus Motherboard. I talk for the Version from Jedi Survivior i bought by EA.

    I play since begin SWGOH i have an active Guild which is full we sort out users that are longer offline if the don't tell us about.

    https://www.ea.com/de-de/games/starwars/galaxy-of-heroes

    Is a daily visit for us especially our new weaker Members could use it really good to pump up their Toons.

    If i visit Store here with my PC (same IP trusted Device) i need to start whole login with enter email get code on my Z Fold 5 (trusted Device rember me on)

    And same the other way.

    I had alot of friends(know them real life) playing with them BF5 SWBF2 but we had so much problems getting in a game together and if finally could start playing by someone the Game crashed after a while. He wasn't able to get back without restarting PC. That mostly ended that we went to next map or the Server was full.

    Sure not all had a high end PC and BF 5 is for me now playable as i would run it as it came out but the Hardware was just not so far.

    So i purged all friends on every Game Store Accounts and prefer to play allone with strangers. 

    No waiting, no accusations, just fun and a quick round when ever you want.

    Alot of SWGOH Guilds force their Members to use discord they stuck with open slots because the game went through the sky with Time and money you need for it.

    We have been in similar Situation and merged 3 or 4 years ago with Discord Duty guild our Leader luckily had not much time so we dont had to use Discord as Duty.

    But the other Officers want to get in only new members with for new Players (with even with too much money)not reachable goal.

    This ended a Mod that was doing whole work by raids for us giving up the game. Then was half a year only struggle and chaos and 10 Accounts with alot of GM and GLs being offline for month and no new couldn't join because the need GM was just to high for them.

    Our old Leader could often not read the chat just because it auto purges it self after a view days (thats why alot force their members to use discord) so he changed his leadership to me.

    I purged all offline slot blocking high GM GL Members gave all active Players Officer and opened for all with 13+ Account. As we play for fun and not are willing to let us force to use an EA extern app and most know what to do things are running smooth now.

    The built in Chat by BF5 wasn't useable for us these days so we need to use discord too. Discord went from a good alternative to old TS to always in Background running spying APP that floods you with commercial like Epic Store(that since i bought SWBF2 by STEAM isn't even in autostart.)

    I got last warning from Discord last month that they are going to purge my server and Account. I hope it is already gone but better don't look after it before it reactivates itself again.(Have not used for nearly 4 years or longer.)

    So i know what i'm talking about EA is the most hated APP by all players around the world. That you have to remind user to be poilte in chat and run Employees hidded as Community Guides and make it immpossible to reach real Support says all.

    When you are able to start a ticket after hours of reading this Answer HQ. The Ticket is closed by an Employe and you don't even get a mail. If you open it again an other closes it.

    You have AAA games but you also give old Games away as Present this brings in Users with weak Hardware that can't efford the Game.

    On the one side you are the Elite Game Developer that sells Games that need Highend Hardware to play on the other side

    you also give away old Games for Free on like Epic that you Support then is maxed out with unlucky Players is no wonder.

    Okay i got SWBF2 for free too so you can say it is working that someone purchases a Game later our Commercial is working.

    I knew before that with dudes i used to play and they want me to play SWBF2 with them too. Ends in 2hours chat over Steam and then 5 minutes in Game before first one crashes or gets his CS:GO invite so iwasn't willing to play it with them.

    I thought free version is good enough for that. Was a big fault the CO-OP wasn't playable and if i got invited i often couldn't join them because it said sorry buy Fullversion.

    Now i have 3 Game Store APPs where i could play the game.

    Could it help if i buy SWBF2 by EA itself sadly not because i already own the Game so i cannot buy it.

    Was nice yesterday Gabochido to play a round swbf2 with you šŸ™‚

  • Gabochido's avatar
    Gabochido
    Seasoned Veteran
    2 years ago

    I’m not sure I understood everything you described but it sounds like you had some bad experiences so I’m sorry to hear that you had all those issues.

    However, I think you might have confused me with another user name because I don’t have swbf2 on pc, only on PlayStation and even then it’s been a long time since I played it. I’m kind of an old school gamer so I’ve been revisiting Dragon Age Inquisition on PC.

    I’m curious about a thing you mentioned: 

    ā€œIf you dare to close EA APP for Windows11 (not minimize)it logs you out.ā€ I haven’t seen that happening anymore since the last version of EA app. That’s why I was curious about what version you have. Your sure you have version 13.58.0 or higher and it is still happening?

    Also, I think there is a setting that makes it so that when you close ea app, it makes sure to close all the services it launches in the background. I’ll look it up when I have a chance and post it.

  • AzraelLegion's avatar
    AzraelLegion
    New Scout
    2 years ago

    https://imgur.com/a/ruYhs2J

    Cool thats an advantage i closed the EA APP restarted Computer and really was Logged In after restart.

    The Screenshots are too larger it said so uploaded again to imgur.

    Gabochido thats bad then someone used your Nick.

    I wish it was just me just read the German forum its full of complaints.

  • AzraelLegion's avatar
    AzraelLegion
    New Scout
    2 years ago

    It happemd again after change from 2.5gbit to 10gbit lan

  • Gabochido's avatar
    Gabochido
    Seasoned Veteran
    2 years ago

    The mechanism that keeps you logged in is called a ā€œremember me cookieā€. It’s a long string of numbers that web sites use to keep track of users that have logged in. Sometimes these cookies are based on the IP address of the user. I don’t know for sure but I bet that when you switched to a faster network, you also changed your ip address and this invalidated the remember me cookie stored on your computer. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Gabochido wrote:

    The mechanism that keeps you logged in is called a ā€œremember me cookieā€. It’s a long string of numbers that web sites use to keep track of users that have logged in. Sometimes these cookies are based on the IP address of the user. I don’t know for sure but I bet that when you switched to a faster network, you also changed your ip address and this invalidated the remember me cookie stored on your computer. 


    Accurate. I switch mine a lot and what I typically do is clear all my Ips and clean up the PC with the steps Here! This may help.

    Renew IP

    Spoiler
    1. From the Start menu, type cmd to search for the Command Prompt app.
    2. Select Run as administrator.
    3. Click Yes to allow User Account Control (UAC), if prompted.
    4. The Administrator: Command Prompt window opens.
      At the prompt, type ipconfig /release, and then press Enter
    5. The command now executes. You may see several lines of text before the command prompt returns.
    6. At the prompt, type ipconfig /renew, and then press Enter.

    Flush DNS

    Spoiler
    1. Click the Start button. It’s the Windows logo in the bottom left corner.
    2. Select Command Prompt.
    3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
    4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
    5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
    6. In the command prompt window, type ipconfig /flushdns.
    7. Press Enter.
    8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.
  • AzraelLegion's avatar
    AzraelLegion
    New Scout
    2 years ago

    Wow that is pretty advandced stuff you want user to do. Simply have the login data in ex. Firefox copy it and press ctrl+paste in the EA Login Screen(as it doesnt allow to use your mouse with right-click).

    A dude i played alot but he had a stroke with 36 would be

    completely overwhelmed

    with the solution you suggest.

    But if your into change your Lan cards alot you can set the metric here is an example.

    https://imgur.com/a/PUpuPdB

    https://ghacks.net/2021/11/09/how-to-change-network-adapter-priorities-on-windows-11/

    This should also help EA app which network it should use. And should only be done once.

    However the dudes from STEAM seems right even they talk from long gone Orgin.

    I tested with my GFX Settings 12hours BF5 no crash GFX set to max even RAYTRACING.

    The Game that crashes EA APP is SW BF2 so i m not happy with the Solution but seems only possible way to turn off DX12 in SW BF 2 for now.

    I Try the Game with DX11 and will report to you later if it stays stable or not.

    Have good rest of your weekend.

  • khamoon80's avatar
    khamoon80
    2 years ago

    So you are saying, that everyone who does not have a static IP in their internet provider will have to put int credentials every time they restart the PC? This is ridiculous. I don't have this problem with GOG, Steam, Epic, but EA app does not log in automatically ever! Also which IP address? Shouldn't it look at my PC's IP address, which is local to my home network? This one is static for years, it does not change.

    You are unable to fix this issue for, how long, 5 years? As a gamedev programmer I will say to you - ditch whole of this code, put it to trash bin, start from scratch. And hire some good programmers for this, someone with actual experience. Maybe try to scoop some people from Steam of GOG, the ones that wrote the solution that actually works?

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