Forum Discussion

Community Manager

1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...

bug

mac

Gabochido

Seasoned Veteran

2 years ago

The mechanism that keeps you logged in is called a “remember me cookie”. It’s a long string of numbers that web sites use to keep track of users that have logged in. Sometimes these cookies are based on the IP address of the user. I don’t know for sure but I bet that when you switched to a faster network, you also changed your ip address and this invalidated the remember me cookie stored on your computer.

EA_Shepard

Community Manager

2 years ago

@Gabochido wrote:

The mechanism that keeps you logged in is called a “remember me cookie”. It’s a long string of numbers that web sites use to keep track of users that have logged in. Sometimes these cookies are based on the IP address of the user. I don’t know for sure but I bet that when you switched to a faster network, you also changed your ip address and this invalidated the remember me cookie stored on your computer.

Accurate. I switch mine a lot and what I typically do is clear all my Ips and clean up the PC with the steps Here! This may help.

Renew IP

Spoiler

From the Start menu, type cmd to search for the Command Prompt app.
Select Run as administrator.
Click Yes to allow User Account Control (UAC), if prompted.
The Administrator: Command Prompt window opens.
At the prompt, type ipconfig /release, and then press Enter
The command now executes. You may see several lines of text before the command prompt returns.
At the prompt, type ipconfig /renew, and then press Enter.

From the Start menu, type cmd to search for the Command Prompt app. Select Run as administrator. Click Yes to allow User Account Control (UAC), if prompted. The Administrator: Command Prompt window opens.At the prompt, type ipconfig /release, and then press Enter The command now executes. You may see several lines of text before the command prompt returns. At the prompt, type ipconfig /renew, and then press Enter.

Flush DNS

Spoiler

Click the Start button. It’s the Windows logo in the bottom left corner.
Select Command Prompt.
To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
In the command prompt window, type ipconfig /flushdns.
Press Enter.
You should see a message confirming that the DNS Resolver Cache was successfully flushed.

Click the Start button. It’s the Windows logo in the bottom left corner. Select Command Prompt. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed. In the command prompt window, type ipconfig /flushdns. Press Enter. You should see a message confirming that the DNS Resolver Cache was successfully flushed.

AzraelLegion
Rising Scout
2 years ago
Wow that is pretty advandced stuff you want user to do. Simply have the login data in ex. Firefox copy it and press ctrl+paste in the EA Login Screen(as it doesnt allow to use your mouse with right-click).
A dude i played alot but he had a stroke with 36 would be
completely overwhelmed
with the solution you suggest.
But if your into change your Lan cards alot you can set the metric here is an example.
https://imgur.com/a/PUpuPdB
https://ghacks.net/2021/11/09/how-to-change-network-adapter-priorities-on-windows-11/
This should also help EA app which network it should use. And should only be done once.
However the dudes from STEAM seems right even they talk from long gone Orgin.
I tested with my GFX Settings 12hours BF5 no crash GFX set to max even RAYTRACING.
The Game that crashes EA APP is SW BF2 so i m not happy with the Solution but seems only possible way to turn off DX12 in SW BF 2 for now.
I Try the Game with DX11 and will report to you later if it stays stable or not.
Have good rest of your weekend.
khamoon80
2 years ago
So you are saying, that everyone who does not have a static IP in their internet provider will have to put int credentials every time they restart the PC? This is ridiculous. I don't have this problem with GOG, Steam, Epic, but EA app does not log in automatically ever! Also which IP address? Shouldn't it look at my PC's IP address, which is local to my home network? This one is static for years, it does not change.
You are unable to fix this issue for, how long, 5 years? As a gamedev programmer I will say to you - ditch whole of this code, put it to trash bin, start from scratch. And hire some good programmers for this, someone with actual experience. Maybe try to scoop some people from Steam of GOG, the ones that wrote the solution that actually works?