Re: EA App is not showing DLC after redeeming code
I have also put my game under repair and performed recovery app and still I get the same message as above.
Does it not know that I own the base game?
Forum Discussion
5 Replies
EA_IlliumEA Staff (Retired)
Hi @Tranterbleu,
Thanks for the update! To confirm what message do you get after selecting "Confirm"?
After you hit confirm, if you go to Sims 4 in your library > Add-ons > Does it still ask for you to purchase the DLC again?@EA_Illium This is my message after I press "Confirm";
The game has not joined the list in Add-on's...
The app is currently offering me to pay £26.24 for 'Growing Together'.
I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.
I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app...
- EA_Illium
Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account.
To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?
The Sims 4 | PC | Manage my account | Find missing gameCheers!
Thank you @EA_Illium.
