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Tranterbleu's avatar
Tranterbleu
3 years ago

EA App is not showing DLC after redeeming code

EA, I think your EA app is the most terrible service that you have ever forced upon us. You stated that the EA app is "a faster, more reliable, and more streamlined gaming experience - the best po...
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mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account. 

To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?

The Sims 4  | PC  | Manage my account  | Find missing game

 

Cheers!

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