Forum Discussion

3 years ago

EA App is not showing DLC after redeeming code

EA, I think your EA app is the most terrible service that you have ever forced upon us. You stated that the EA app is "a faster, more reliable, and more streamlined gaming experience - the best po...

bug

mac

Tranterbleu

3 years ago

Thank you @EA_Illium for getting in contact.

My PC is regularly updated so there's no problems there. The EA app is stubborn and does not wish me to own/play 'Growing Together'!

I can now play the game in offline mode but I still can't download 'Growing Together'.

I went to manage add-on's but this game is not there.

Thanks again!

Tranterbleu

3 years ago

I have also put my game under repair and performed recovery app and still I get the same message as above.

Does it not know that I own the base game?

EA_Illium
EA Staff (Retired)
3 years ago
Hi @Tranterbleu,

Thanks for the update! To confirm what message do you get after selecting "Confirm"?

After you hit confirm, if you go to Sims 4 in your library > Add-ons > Does it still ask for you to purchase the DLC again?
- Tranterbleu
  3 years ago
  @EA_Illium This is my message after I press "Confirm";
  The game has not joined the list in Add-on's...
  The app is currently offering me to pay £26.24 for 'Growing Together'.
  - Tranterbleu
    3 years ago
    I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.
    I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app...