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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

Re: EA app isnt letting me download it takes two even though i have gamepass

Hey all,

Sorry to hear that you're still having issues with downloading It Takes Two via EA Play via EA Desktop via the Xbox Gamepass Ultimate. 

Can you please try the following, if you haven't already:

- Open the EA Desktop app and make sure that the box for "Keep me signed in" is checked when you're logging in with your Xbox Game Pass Ultimate + EA Play connected EA account

- Close the EA Desktop app (click on the hamburger menu (yes, this is how it's called 😉) in the upper left corner > click Exit)

- Reset the Xbox app that should be installed on your Windows 10 PC:

Open PC Settings.

Go to System > Apps > Apps & features.

Find an app that you want to reset, and then click on Advanced options.

Click the Reset button.

- Reboot your PC
- Open the Xbox app again and sign into your EA connected Microsoft Xbox account

- Locate It Takes Two

- When you have located It Takes Two via the Xbox app on your PC, please click "Install" right from the Xbox app

- This should launch the EA Desktop app and hopefully force the game to install

If this does not work, please let us know!

18 Replies

  • does not work. It looks like EA isn't accepting It Takes Two as a free game for people who have Xbox Game Pass... It's just a bug that needs to be fixed on EA's end.

  • Thanks to the person who shared the workaround.

    I too had the same issue, the game would not download for me, when taken to the EA Desktop App from Game Pass

    Steps I took to fix this in detail> 

    Got to https://myaccount.ea.com/cp-ui/aboutme/index?locale=en_US
    Change regional settings to Spain
    Open your EA Desktop app
    Open your Xbox for PC app
    Locate It Takes Two in the Xbox app, click to download
    EA Desktop app will then correctly load the page and ask you where you would like to install
    Go back to EA account website, change regional settings back to English once the download has complete

  • jfansell's avatar
    jfansell
    4 years ago

    Hi, 

    THANK YOU SOO MUCH!! I've seen this error loads and it actually worked!

    This needs to be pinned!!!!!!!!!!

    @ZE_MiLK_MAiDEN 

  • D3adended's avatar
    D3adended
    4 years ago

    This ended up fixing it for me - I picked Denmark and changed my language, as well as Restarting the "EAbackgroundService" in Services.

    I have a few games that simply do not have the pop-up to Install appear -

    1. A Way Out
    2. It Takes Two
    3. Battlefied 2042 (Game Trial)
    4. FIFA 22 (Game Trial)

    Oddly, Madden 22 works as expected.

    This doesn't appear to be a date issue - as Crysis Remastered shows as releasing after It Takes Two.

    I'm thinking they just have some weird broken links on a couple backend servers, and changing Region and or Language may help clear the local client's routing to get to another Server.

    It may take a few attempts at changing location and restarting the EA to work for people.

  • Muchaszewski's avatar
    Muchaszewski
    4 years ago
    @ZE_MiLK_MAiDEN Just change regional settings to Spain and then downloading either from EA app or Xbox App works...

    EA get your stuff together and QA this app (and your games maybe too please ☹️
  • Tried everything what have been proposed in this and other threads, but solved this strange error another way.

    1. Uninstall EA app

    2. Download setup file from EA website

    3. Run setup as administrator

    4. Start app as administrator.

    Suprisingly, this actions allowed me to begin downloading It Takes Two. Screenshot included. I've DO NOT even tried to do something in Xbox app, it was idle in background.

  • Al81Emu's avatar
    Al81Emu
    4 years ago

    It helps with "It takes two", but not with Mass Effect Legendary Edition

  • its still not working i go to the xbox app and try to download it takes 2  using my xbox game pass but when i click the download button it takes me to the ea app and tells me to buy the game for 40$ i should be able to get it for free since i have the xbox game pass

  • ozkan4734's avatar
    ozkan4734
    3 years ago

    bro open ea app, go it takes two's page and open vpn to another country and start download(dont forget to turn off vpn after that so you'll download faster). Worked for me...

  • BilaikPro's avatar
    BilaikPro
    Newcomer
    15 days ago

    yeah it can downloaded, but when i launch it, the game is trial and just friendpass. what's wring with ea. when i back to ea it still ask me to purchase

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