Forum Discussion

Re: EA app stuck on 'Applying Update'

I have the same issue as everyone. Transfered from Origin to EA launcher (ver. 12.123.0). Stuck with Battlefield 2042 on Applying update at 99%. Tried every single thing from the comments of people and nothing works. I would like to get refund from all my games (18) because this launcher sucks big time, and no one did a SINGLE thing to fix it, you just keep posting the same thing over and over again, I can be support like that too. In attachment there is the picture with stuck game at 99%. Bring back option so we can stay on Origin and not reinstalling whole game od 150gb.

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone, 

    Thanks for the reports about this issue.

    If you continue to experience this error, it would be appreciated if you could share some data with us that allows the EA app dev team to investigate the issue.

    To support the EA app teams as they investigate what could be causing this issue, we would like some additional information from you.

    Could you share the EA app logs & the EA Error Reporter ID with us, here in the thread?

    The EA app logs can be found in "C:\ProgramData\EA Desktop\Logs" and "C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs" (without the quotation marks) and it would be nice if you could put them in a .zip or .rar file and upload them here as a post attachment.

    Please also generate an EA app Error Reporter ID and share this ID here. The EA Error Reporter ID can be generated by clicking on the hamburger menu in the top-left corner > Help > EA Error Reporter.

    Many thanks in advance!

  • Every time there is a small update (Apex Legends) it tells me to reinstall the whole game. I am tired of this, it happens all the time, like every 3 or 4 days. How do I fix it

  • They will tell you the same thing they said to EVERY other customer, to send the logs lol, that's the only thing they know, and it's the problem for months, nothing fixed, but they needed to remove WORKING launcher origin and replace it with this piece of crap..

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