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barnacleboi32's avatar
barnacleboi32
2 years ago

Re: EA App will not open

New list of all attempted workarounds with no success

1- Checked my internet connection, it is stable and fast.

2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

3- Ended task on the EA background services.

4- Set EA App to run as administrator

5- Cleared the app data cache for anything EA related.

6- Turned on Unicode time setting (?) or similar as another thread suggested that

7- Turned off secure boot in BIOS as another thread suggested that

8- Updated all drivers

9- Unplugged the PC waited and plugged back in.

10- Checked for corrupt files/ hardware

11- Tried to create a separate admin account in Windows to open it.

12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.

4 Replies

  • 1105Cats's avatar
    1105Cats
    2 years ago
    @barnacleboi32
    I'm so sorry that this is taking so long AND this much effort!
    This is the main problem I'm focusing on right now. I often flick between people's problems, posting the basic fixers to see if people reply with more detail so I can help them more. Once I find someone who replies with more detail, I focus on that case for as long as I can. Yours is that case currently.

    I have literally been everywhere possible on the internet searching for answers but I still feel as though there's more possible causes and fixes for me to find. Here a couple more to try :

    1. Oudated Game/App Version - Update
    2. User Account Control settings - Lower them
    3. exe. files are fake / broken - Firstly, go to the C: Drive and open the Program file. Now open the EA games Here you will find the games you want to launch. Select the game folder and delete the game exe file by simply right-clicking on it. (But before this take a backup of the file in some other folder). Once the exe file is deleted, Go on C: Drive > Program file> Electronic Art > EA Desktop Now right-click on the App and press Run as Administrator So, Open EA App. Click on My Collection and Install the game again. It will take some time to download. Pause the download. We have not deleted all the files except the exe file. So, Copy the whole old files into the new folder. Resume the downloading again. Now relaunch the game

    Possible Fixes :

    1. Launch the game through Origin

    Hope this helps xx

    I don't work for EA but I like to help fellow gamers 🙂
  • barnacleboi32's avatar
    barnacleboi32
    2 years ago

    No problem, it's not your fault! Here are responses to each of those attempts.

    1- I am unable to get the game installed because I am unable to open the EA App.

    2-  Do you mean to remove admin privileges? My account is currently an administrator on the PC.

    3- When I go to Program File and try to run EA App as administrator that way, I am still unable to open the app.

    Later today I am possibly going to attempt to factory reset my PC to see if that helps.

  • 1105Cats's avatar
    1105Cats
    2 years ago
    @barnacleboi32
    Sorry, only just seen this. I am still searching for more answers, no more to share at present though. Here are my responses to each of your queries:

    1. I meant the EA app version you have installed may be outdated.
    2. Yes I do, okay.
    3. Okay, no worries, sorry about that.

    Okay, good idea. Please let me know how that went/how that goes asap! I'll let you know if I find anymore possible causes and/or fixes 🙂
  • barnacleboi32's avatar
    barnacleboi32
    2 years ago
    @1105Cats Thanks, I don't think it's outdated, I'm getting it from the EA site. Just tried the removing admin and that didn't work either. Thanks again!

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