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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago

Re: EA Desktop - Blank screen after login.

Hi @SanderJK,

Thank you for the detailed information, lets have a look to see if we can get you back into EA Desktop again. 

The first thing that I would suggest is clearing the cache via the App Recovery. You can find this by clicking on the Windows logo on your keyboard. From there you scroll to EA, click on it and select App Recovery to clear the cache. 

Then, for good measure, reboot the PC an try again. 

Could you give it a go and let me know if it works?

8 Replies

  • SanderJK's avatar
    SanderJK
    5 years ago
    @EA_Jason I did all those things, as mentioned in my post. The thing that fixed it was reinstalling the App.

    On that note, it would be nice if it was documented somewhere that the App does not uninstall games if you uninstall it. The prospect of redownloading several 100gb of data is what kept me from trying that option earlier.
  • Demostrakon's avatar
    Demostrakon
    4 years ago

    I'm now reinstalling this app for the third time.  This is extremely frustrating!  Worst of all, most of my friends have had to do the same thing at least once for this very reason.  Pretty is nice.  Fancy is nice.  Working is absolutely critical and trumps the other 2 by a country mile.  Please do better, EA.

  • TuIan_L's avatar
    TuIan_L
    4 years ago

    I have followed this method for a long time, but it still can not solve my problem. The situation is the same as before. What should I do?

  • SanderJK's avatar
    SanderJK
    4 years ago

    I just saw your message deep in my email filters....

    I uninstalled the app through the apps and features menu in windows, then reinstalled it through redownloading the exe.

    That's all I remember really.

    I later hit another bug that forced me to redownload Apex, the only EA game I really play any more, and I used that moment to switch to Steam

  • TuIan_L's avatar
    TuIan_L
    4 years ago
    @桑德JK Thank you very much for your reply, I will try
  • dan1502958's avatar
    dan1502958
    3 years ago

    My daughters laptop has had the same issue since January 10th 2023 following the forced migration. i have tried all of the solutions in these threads and not 1 has worked. all i get from the online chat is "engineers are working on this and we appreciate the inconvenience caused" its utter bullcrap

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey Everyone

    As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

    Cheers!

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