Forum Discussion
16 Replies
I wouldn't suggest redownloading, the pc will most likely uninstall the previous version first and perhaps lose the progress. I've contacted EA twice already and they keep telling me 'it will be fixed soon' but arent't able to providenme with an actual timeline, so this might last for a few more days. For me this problem started 2 days ago.
- Jam7x13 years agoNew Novice
The problem is still present. Just switched to EA Desktop from Origin and the new app doesn't recognize any of my games as being installed.
@Flopmeister6a fix soon??? you posted this in what. 2021?? its * 2023 nearly Febury.. and this * still aint fixed???wtf!!
..This is the first time in a while I jumped back on my EA account to play some games I have installed. the only one that worked was one that i play through steam. but the others are not showing up as installed. and this peice of * software is asking me to download them..that are already installed on my computer. i tried changing the installation path from the defauolt to where the games are currently installed and hitting the download button for a breif moment then canceling to see if it pickes the games up as sugested on this thread along with clearning the app cach and nothing works.I also tried forcing the game to run by clicking the game exe in this case starwarsjedifallenorder.exe from thie installed directory. and i get a window poping up saying
"YOU DONT HAVE ACCESS
This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again"
.wtf is going on???. so what am i supposed to do? just redownload deadspace1-3 and jedi falle order all over again??? even if i do that what about that no access BS??? ...this is a joke.. its 2023 and you dont have a locate previouis installed games option on your software. * ridicules only EA evver gives me problems..no issues with steam GOG or even epic launcher..
Sort it out!!
In case you weren't able to fix this problem and for anyone else experiencing the exact same problem (like I did) you can try the following (if on Windows):
DISCLAIMER:
I am in no way affiliated with EA!You do all of this at your own risk. I can not guarantee this will work for you and also can't say for sure you will keep your save files when doing this. Proceed with caution and make sure you understand these steps and follow them precisely before continuing!
Navigate to the installation folder of the game in question. There you should have a folder called "__Installer". Open it to find several files including "Touchup.exe", "Touchup.dat" and "installerdata.xml". Touchup.exe seems to be some kind of setup.exe and Touchup.dat might provide the setup with all the information necessary but I'm not sure about that.
Inside this folder you need to hold down Shift and right click on an empty area. Make sure to not click on a file or else you won't get the desired menu.
After shift + right clicking you should see a menu with one of the options being "Open PowerShell here" or similar. Click on it to start PowerShell which is a newer version of the Windows CommandLine.
Inside PowerShell enter the command
".\Touchup.exe install -repair -locale <locale> -installPath "<path to your game>" -autologging"
and replace <locale> with your desired locale code (e.g. en_US) and <path to your game> with the path your game files are already in (e.g. C:\Program Files\EA Games\Jedi Survivor).
Make sure to enter the full command without quotation marks at the start and end but to put the game path inside quotation marks (e.g. "C:\Program Files\EA Games\Jedi Survivor"). Double check the full command (it should be something like .\Touchup.exe install -repair -locale en_US -installPath "C:\Program Files\EA Games\Jedi Survivor" -autologging) and then hit Enter.
You won't see anything happening except maybe the windows loading circle but in the background EA's Touchup.exe will repair/re-verify your existing game files and after fully closing and opening the EA App your game should hopefully show up as installed. In case it doesn't the file "installerdata.xml" I mentioned earlier might give you some clues about what went wrong.
This also works if you can't start the download of a game you already downloaded but the EA App doesn't recognize because you don't have enough space on your hard drive to download the whole game again - which is what happened to me with Jedi Survivor (I simply didn't have another 150 GB of free space to start the download so the EA App would verify my existing files).
Hope this helps 😉
@castorfieber Just wanted to say thank you my guy. After 4 hours of *ucking around with this dog*hit app this finally worked.
@crosser0987 I feel you. Got Jedi Survivor as a birthday gift and was able to play a whole lot of 5 hours since then.
Spoiler: Rant about EA App, Jedi Survivor, day one patches and DRM
SpoilerFirst I had to download it (12-13 hours), then I had to download another 130GB day one "patch" which meant I had to uninstall and reinstall because I didn't have enough space (another 12 hours) then I could play - two days later. Then I was naive enough to try and start the EA App under linux which was a different hell in its own and when I finally was able to at least start the app my game wasn't recognized as being installed. Then after a lot of research and exploring I managed to have it show up by using Touchup.exe only to have it crash without an error after the intro movies. So I settled for playing it under windows for now and when I had time to do so (last tuesday evening) and of course after using Touchup again to have it show up I was greeted with another "patch" I couldn't download because there wasn't enough space so I had to wait another 12ish hours. And finally yesterday evening I wasn't allowed to play because apparently starting the same game on the same computer, with the same account and the same IP and MAC address but under another OS counts as starting it on too many computers in a short period.
About an hour ago I couldn't log in because EA's account servers apparently were down (so according to the app of course my PC could not connect to the internet) and when I was able to log in again the game's library page showed an error instead of the actual library page and I couldn't start the game. But thank god for quirky loading texts while the app tries to figure out if the installed game it recognized could actually be started.
Right now I'm repairing the game once again because it crashes without an error message or maybe doesn't even start - I don't know because there is no feedback.So, long story short: Glad I could help.
Careful with your ranting. Mods are getting angry that losers like us aren't just rolling over and taking it.
Just remember this treatment next time you want to spend money on a game.
thanks Bro You are a W person
this freaking worked!🫡 hope you having a nice life.
@castofiber
Thanks a lot, it really help
🙌
Hello @castorfieber, i wanted to ask you about this since it seems that you helped alot of people.
Basically my internet su**s and i waited for over 36 hours for fifa 23 to fully download, after those 36hours and finally finishing the download, it randomly just started downloading the whole thing again from 0% even tho when i check ea games folder its 47.49gb like the app says it should. i tried clearing cache, downloading other games etc, etc, i tried the touchup thing but it just says "The term '.\Touchup.exe' is not recognized as the name of a cmdlet, function, script file, or operable
program."
I just dont have another 36h of slow internet and time for the download to finish...
Is there any chance that you might know a solution?*the 82% download picture is from earlier today when it had only 2h left to download, while the 2% download picture is from about 1h ago when i got back on my pc to play the game just to see that its redownloading*
- @ohrevoo2 I'm having the same problem with the exactly same game. Have you found a fix?
- @domfather I cannot believe what a piece of sh*t the EA app is. I don't have the damn space to re-download things I already have in my library. I cannot believe this hasn't been fixed in over 2 years. They don't even care anymore. Like I actually think EA has given up entirely. Paralives cannot come soon enough....
yep its a complete joke.. i'm not looking forword to installing Mass effect legendery edition once i get around to playing it. i cant belive they dont have a located installed game like with steam.
- @castorfieber thx boss
@castorfieber thanks a lot, did a Windows reset to freshen up my pc and for what ever reason, EA app would not recognize BF2042 on my external drive and wanted to do a 40gb repair, did this and I only had to do a 4gb update that I knew it had to do anyways, did it with my other games and instantly was able to play them
About EA app Technical Issues & Bugs
Recent Discussions
- 17 hours ago