It didn’t work for me either. It is happening with Battlefront. Any other ideas? If I re-download will I lose all my game progress?
I wouldn't suggest redownloading, the pc will most likely uninstall the previous version first and perhaps lose the progress. I've contacted EA twice already and they keep telling me 'it will be fixed soon' but arent't able to providenme with an actual timeline, so this might last for a few more days. For me this problem started 2 days ago.
The problem is still present. Just switched to EA Desktop from Origin and the new app doesn't recognize any of my games as being installed.
@Flopmeister6a fix soon??? you posted this in what. 2021?? its * 2023 nearly Febury.. and this * still aint fixed???wtf!!
..This is the first time in a while I jumped back on my EA account to play some games I have installed. the only one that worked was one that i play through steam. but the others are not showing up as installed. and this peice of * software is asking me to download them..that are already installed on my computer. i tried changing the installation path from the defauolt to where the games are currently installed and hitting the download button for a breif moment then canceling to see if it pickes the games up as sugested on this thread along with clearning the app cach and nothing works.
I also tried forcing the game to run by clicking the game exe in this case starwarsjedifallenorder.exe from thie installed directory. and i get a window poping up saying
"YOU DONT HAVE ACCESS
This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again"
.wtf is going on???. so what am i supposed to do? just redownload deadspace1-3 and jedi falle order all over again??? even if i do that what about that no access BS??? ...this is a joke.. its 2023 and you dont have a locate previouis installed games option on your software. * ridicules only EA evver gives me problems..no issues with steam GOG or even epic launcher..
Sort it out!!
In case you weren't able to fix this problem and for anyone else experiencing the exact same problem (like I did) you can try the following (if on Windows):
DISCLAIMER:
I am in no way affiliated with EA!
You do all of this at your own risk. I can not guarantee this will work for you and also can't say for sure you will keep your save files when doing this. Proceed with caution and make sure you understand these steps and follow them precisely before continuing!
Navigate to the installation folder of the game in question. There you should have a folder called "__Installer". Open it to find several files including "Touchup.exe", "Touchup.dat" and "installerdata.xml". Touchup.exe seems to be some kind of setup.exe and Touchup.dat might provide the setup with all the information necessary but I'm not sure about that.
Inside this folder you need to hold down Shift and right click on an empty area. Make sure to not click on a file or else you won't get the desired menu.
After shift + right clicking you should see a menu with one of the options being "Open PowerShell here" or similar. Click on it to start PowerShell which is a newer version of the Windows CommandLine.
Inside PowerShell enter the command
".\Touchup.exe install -repair -locale <locale> -installPath "<path to your game>" -autologging"
and replace <locale> with your desired locale code (e.g. en_US) and <path to your game> with the path your game files are already in (e.g. C:\Program Files\EA Games\Jedi Survivor).
Make sure to enter the full command without quotation marks at the start and end but to put the game path inside quotation marks (e.g. "C:\Program Files\EA Games\Jedi Survivor"). Double check the full command (it should be something like .\Touchup.exe install -repair -locale en_US -installPath "C:\Program Files\EA Games\Jedi Survivor" -autologging) and then hit Enter.
You won't see anything happening except maybe the windows loading circle but in the background EA's Touchup.exe will repair/re-verify your existing game files and after fully closing and opening the EA App your game should hopefully show up as installed. In case it doesn't the file "installerdata.xml" I mentioned earlier might give you some clues about what went wrong.
This also works if you can't start the download of a game you already downloaded but the EA App doesn't recognize because you don't have enough space on your hard drive to download the whole game again - which is what happened to me with Jedi Survivor (I simply didn't have another 150 GB of free space to start the download so the EA App would verify my existing files).
Hope this helps 😉
@castorfieber Just wanted to say thank you my guy. After 4 hours of *ucking around with this dog*hit app this finally worked.
yep its a complete joke.. i'm not looking forword to installing Mass effect legendery edition once i get around to playing it. i cant belive they dont have a located installed game like with steam.
