Forum Discussion
33 Replies
- EA_Jason4 years ago
EA SPORTS FC™ Team
Hey @Usethewabbajack,
We gave it a test and we logged in automatically when the checkbox was selected and after exiting the EA app through clicking on the three stripes in the top left, selecting Exit and restarting the EA app.
I also tested this myself just now and I was logged in automatically as well. When I selected "Sign Out" instead of Exit, I was not logged in automatically after starting the EA app again.
Is there a specific scenario in which you don't get signed in? How do you close the EA app?
I am experiencing the same issue; it happens randomly not after every session. Even though I check "Keep me signed in" it still signs me out unfortunately.
I am an Xbox Game Pass Ultimate subscriber, so I MUST use EA Desktop instead of Origin which was better in every aspect.
EA, please fix this.
- @EA_Jason Greetings Mr. Jason,
I can confirm that I am indeed facing the same issue which is frustrating and ruins the experience. I always select (Exit) but it randomly signs me out. It does not happen every time but rather randomly as I mentioned.
Please investigate this further and you'll find that it exists, thank you and looking forward to a fix. - EA_Jason4 years ago
EA SPORTS FC™ Team
@Sulaiman-178 As you said this this is random, could you let me know how often you are signed out compared to being signed in after a restart?
Would it also be possible to keep an eye on it and check if you did something differently, or if it only signs you out after playing specific games or having specific programs open? It happens every time when I use the Xbox Button, it only works when I sign in with email/password
Jason,
It isn't random for me. Every time I reboot my computer I'm forced to re-enter my login/password, despite the fact I check the "Keep Me Logged In" box. It doesn't even save my e-mail. Nothing.
- EA_Jason4 years ago
EA SPORTS FC™ Team
@fenceking123 Thanks for letting me know.
@-bZ-Nyonbjorn Do you log in with your EA credentials or are you also logging in with another, non-EA, account?
Hey here are some solid steps:
Have a Microsoft account with EA Pass/Xbox Gamepass. Have an EA Play game downloaded through xbox game pass and a shortcut icon on the desktop. Log out of any relevant accounts excluding Xbox.
- Reboot PC(to clear any running EA processes that are probably running and their data).
- Attempt to run game downloaded through xbox game pass via icon.
- select "keep me logged in" EA Login Screen
- Login via Xbox button
- Select "Keep me logged in" on microsoft login screen (this may not do anything)
- Complete Login
- Reboot PC(to clear any running EA processes and their data).
- Attempt to run game again
Login screen will happen 100%.
Hope this helps!
- @SorrylAmBetter The game was dragon age inquisition in this case but idk if that's relevant.
I am logging in with my EA credentials. I am able to stay logged into Origin, but for whatever reason EA Desktop is just like...nah, I don't remember you.
- EA_Jason4 years ago
EA SPORTS FC™ Team
@SorrylAmBetter Thank you for the detailed explanation, that's great information to have.
@-bZ-Nyonbjorn Are you also attempting to log in by starting a game, or do you launch the EA app first?
Could you both also give me the Report ID that you can get via Help > EA Error Reporter?
It happens with Xbox login, not EA login. It should definitely be a known issue
- EA_Jason4 years ago
EA SPORTS FC™ Team
Two players so far mentioned that this happens with the Xbox login, but @-bZ-Nyonbjorn mentioned that they are logging in with their EA credentials, so there might be more to it.
I'll get the information over to the team and we will do some digging 🙂
- @EA_Jason Hello, hope you're having a great day,
I am experiencing this as well, whenever I launch EA App, im logged out, it happens whenever I either close my PC or the app itself entirely through task manager. I use Xbox Login. It would seem that the Stay Logged in option is either failing or just not applied to the Xbox Login option.
Thank you. @EA_Jason Here's a video I took of the issue. EDIT: double click the empty area on the video to full screen, idk why it appeared so small.
.- EA_Jason4 years ago
EA SPORTS FC™ Team
That happens with AHQ when you upload a video @AbeJustAbe, I can still double click it to go full screen.
As for the login not being automatic with Xbox accounts, I have let the teams know and we'll have a look.
- EA_Jason4 years ago
EA SPORTS FC™ Team
Hi everyone,
We have seen your reports where choosing the Xbox login won't sign you in automatically even when checking the checkbox to stay signed in. I have notified the team about this and we will have a look to see what is causing this.
Thank you for all the detailed examples so far.
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 06a5855b-c665-4b17-ad99-570d182074fb
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 29.09.21 19:00
Summarize your bug Can't use autologin with Xbox account
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just try to login in the app with Xbox account and mark "Remain in the system". Reboot PC. Open app. You need to enter all data again
What happens when the bug occurs? Can't use the app normally
What do you expect to see? Auto-login to my account after app start
This is very inconvenient and has a high priority.
- EA_Jason4 years ago
EA SPORTS FC™ Team
@Maxing3541 I have merged your topic with the general topic about staying logged in with an Xbox account and having to enter your details again.
We are currently investigating this. Something that has just worked for me is right clicking on the EADesktop.exe file, selecting properties, click the compatibility tab, check the box that says "Run this program as an administrator" then hit apply.
Give the PC a reboot to check if it's worked or not.
Might not work for everyone but it seems to have fixed it for me.
- @Ax4xNelly Unfortunately, this doesn't work for me at all
Yeah unfortunately did not work for me either. I really hope this gets fixed soon as it feels like "remember me" is the most basic part of the login experience to store some cookie/session info to keep you logged in. I have a complex set of passwords so I hate having to relogin every time I close the app or restart my PC for whatever reason and I should not have to have it running 24/7 just in fear of being logged out repeatedly.
This is with logging in with my EA Credentials as well, nothing Xbox related.
- MrSeagull4254 years agoNewcomer
Is there any news? This issue still happens
- @EA_Jason in my case, i go on ea app and have to relog in to my xbox account like always then when im done playing whatever game i just go on my taskbar and right click ea app and click exit
- howtokev4 years agoSeasoned Newcomer
Is there an update on this? It has been like this for at least 4 months
About EA app Technical Issues & Bugs
Recent Discussions
- 4 hours ago
- 7 hours ago