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CatSimmer's avatar
CatSimmer
2 years ago
Solved

Re: EA Games App won't launch: continual error codes

@faithvssam I could not agree more! The app tells me that I do not have any games in my Library!
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  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @CatSimmer 

    If you're seeing purchases in your order history, but they don't appear in your game library, please check that you have a purchase for the base game on your account as well instead of only DLC. You won't see any DLC on your account if you do not have the base game as well. The base game is available for free, you can search that in the EA app library and download the base game to your game library. 

    Once you've got the base game in your game library, let me know if you see the rest of your content as well. 

CatSimmer's avatar
CatSimmer
2 years ago

This will not help you get your stuff back, but go to C:\Program Files (x86)\Origin Games\The Sims 4. You should see all of your games, expansion packs, and other stuff listed in an abbreviated version. It is not gone, but I don't know how to access it either. If you go to C:\Program Files\EA Games, there is nothing in it. I am assuming it either piggybacks on to the Origin Games file, or it is now a cloud file.

Does anyone know how to find the base game's Game Hub? In the Library it says that you can find all of your game purchases in the base game's Game Hub, but I do not know to find it. This is clearly not an isolated issue since I have seen several posts with this issue! EA Games, please resolve this issue NOW! This has been going on since the release of The Sims™ 4 Horse Ranch Expansion Pack! I have purchase confirmation emails all the way back to 2014! I can prove ownership! Find the problem and fix this NOW!!!

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @CatSimmer,

Is your game library in the EA app currently showing as blank or empty? Can you attach a screenshot to your post please of what you're seeing? 

  • CatSimmer's avatar
    CatSimmer
    2 years ago

    Hi, EA_Solaire,

    I have attached two pictures of what I am getting. I also went into Settings, My Profile, Manage, My Account. I tried to get my Order History, but I needed a code, so I requested a code, but I never received a code. I tried several times, but to no avail. I am hoping you can help. Also, I have all of my emails showing purchase confirmations dating from 2014 to now.

    Thanks,

    CatSimmer

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @CatSimmer 

      If you're seeing purchases in your order history, but they don't appear in your game library, please check that you have a purchase for the base game on your account as well instead of only DLC. You won't see any DLC on your account if you do not have the base game as well. The base game is available for free, you can search that in the EA app library and download the base game to your game library. 

      Once you've got the base game in your game library, let me know if you see the rest of your content as well. 

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