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LazarusHimself's avatar
LazarusHimself
Seasoned Newcomer
2 years ago

Re: Ea not launching properly with epic

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 27/12/2023 08:30
Summarize your bug Cannot launch EA App. sometimes won't start at all, other times starts but only shows a blank screen. Tried to launch installed titles directly, nothing happens. Re-installed, uninstalled, gave admin priviledges, made it compatible with Win 7, deleted cache. nothing happens.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try launching EA App!
What happens when the bug occurs? EA Apps loads a blank screen. If launching the game directly from Epic Games Launcher, it shows "Link2EA" window and then nothing happens.
What do you expect to see? EA App loading normally.

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See screenshot.

4 Replies

  • vkalpaxis's avatar
    vkalpaxis
    2 years ago

    having the same issue... were you able to resolve it? i've tried everything

  • LazarusHimself's avatar
    LazarusHimself
    Seasoned Newcomer
    2 years ago

    I've uninstalled and reinstalled the app several times, at some point it did just work. then stopped working again and right after a reboot, tried a reinstall or two and it works. now I'm afraid to reboot my PC!

  • 1105Cats's avatar
    1105Cats
    2 years ago
    @LazarusHimself
    Please try uninstalling the EA app with the free version of Revo Uninstaller. Then, download again with fresh installer file.

    If this doesn't help, please visit https://help.ea.com/en/help-home/ for more guidance.

    Hope this helps xx

    I don't work for EA but I like helping fellow gamers 🙂
  • barnacleboi32's avatar
    barnacleboi32
    2 years ago

    Also having this issue. It's * insane. I've tried everything listed below and still nothing.

    1- Checked my internet connection, it is stable and fast.

    2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

    3- Ended task on the EA background services.

    4- Set EA App to run as administrator

    5- Cleared the app data cache for anything EA related.

    6- Turned on Unicode time setting (?) or similar as another thread suggested that

    7- Turned off secure boot in BIOS as another thread suggested that

    8- Updated all drivers

    9- Unplugged the PC waited and plugged back in.

    10- Checked for corrupt files/ hardware

    11- Tried to create a separate admin account in Windows to open it.

    12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.

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