Forum Discussion
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 27/12/2023 08:30
Summarize your bug Cannot launch EA App. sometimes won't start at all, other times starts but only shows a blank screen. Tried to launch installed titles directly, nothing happens. Re-installed, uninstalled, gave admin priviledges, made it compatible with Win 7, deleted cache. nothing happens.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try launching EA App!
What happens when the bug occurs? EA Apps loads a blank screen. If launching the game directly from Epic Games Launcher, it shows "Link2EA" window and then nothing happens.
What do you expect to see? EA App loading normally.
See screenshot.
- 2 years ago
having the same issue... were you able to resolve it? i've tried everything
- LazarusHimself2 years agoSeasoned Newcomer
I've uninstalled and reinstalled the app several times, at some point it did just work. then stopped working again and right after a reboot, tried a reinstall or two and it works. now I'm afraid to reboot my PC!
- 2 years ago@LazarusHimself
Please try uninstalling the EA app with the free version of Revo Uninstaller. Then, download again with fresh installer file.
If this doesn't help, please visit https://help.ea.com/en/help-home/ for more guidance.
Hope this helps xx
I don't work for EA but I like helping fellow gamers 🙂 - 2 years ago
Also having this issue. It's * insane. I've tried everything listed below and still nothing.
1- Checked my internet connection, it is stable and fast.
2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.
3- Ended task on the EA background services.
4- Set EA App to run as administrator
5- Cleared the app data cache for anything EA related.
6- Turned on Unicode time setting (?) or similar as another thread suggested that
7- Turned off secure boot in BIOS as another thread suggested that
8- Updated all drivers
9- Unplugged the PC waited and plugged back in.
10- Checked for corrupt files/ hardware
11- Tried to create a separate admin account in Windows to open it.
12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.
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