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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: EA Phone Support Is Gone, EA Doesn't Respond To Tickets Anymore, No Live Chat

Hi there, @Muffinsmusher 

Unfortunately, we're not able to help with this over Answers HQ. You'll need to open a case to get in touch with an advisor. According to the message in your screenshot, it looks like you're not connected to the internet. That or possibly you have a firewall up blocking access. Make sure you can get connected and then try opening a case here. Thank you.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Muffinsmusher 

    Do you keep resuming your case? If so, that pulls it from the queue and causes a delay. Just open the case and wait for a response.

    @Lightsims8 

    You have several cases open. Please wait for a response.

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