Community ManagerHi there, @Muffinsmusher
Unfortunately, we're not able to help with this over Answers HQ. You'll need to open a case to get in touch with an advisor. According to the message in your screenshot, it looks like you're not connected to the internet. That or possibly you have a firewall up blocking access. Make sure you can get connected and then try opening a case here. Thank you.
Like I said, nobody answers the tickets.
Community ManagerDo you keep resuming your case? If so, that pulls it from the queue and causes a delay. Just open the case and wait for a response.
You have several cases open. Please wait for a response.
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