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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Failed sims 4 purchase but card charged

Hey there @bykj3va9co32 

If the charge is showing as failed in your order history, that means we did not receive the funds for this purchase. However, if you were still charged for this pack, you'd want to get in contact with your bank or payment method you used for this purchase so they can look into this a bit further with you and see what's going on. 

3 Replies

  • JustPatricia's avatar
    JustPatricia
    New Traveler
    1 year ago

    Yeah...or you can just file a complaint with the BBB and let EA handle it through them. I tried every chatbot phrase I could and got no help. Now, the BBB is handling it for me. So nice to sit back and wait. 

    GET BETTER SUPPORT for people who are spending money with you!

  • mommajilly08's avatar
    mommajilly08
    New Rookie
    7 months ago

    Thank you for the reminder about the BBB I hate having to resort to that but it’s clear EA knows this is a problem and is failing to do anything to mitigate/correct the issue.   

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