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bykj3va9co32's avatar
bykj3va9co32
12 months ago
Solved

Failed sims 4 purchase but card charged

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    12 months ago

    Hey there @bykj3va9co32 

    If the charge is showing as failed in your order history, that means we did not receive the funds for this purchase. However, if you were still charged for this pack, you'd want to get in contact with your bank or payment method you used for this purchase so they can look into this a bit further with you and see what's going on. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
12 months ago

Hey there @bykj3va9co32 

If the charge is showing as failed in your order history, that means we did not receive the funds for this purchase. However, if you were still charged for this pack, you'd want to get in contact with your bank or payment method you used for this purchase so they can look into this a bit further with you and see what's going on. 

  • JustPatricia's avatar
    JustPatricia
    New Traveler
    4 months ago

    Yeah...or you can just file a complaint with the BBB and let EA handle it through them. I tried every chatbot phrase I could and got no help. Now, the BBB is handling it for me. So nice to sit back and wait. 

    GET BETTER SUPPORT for people who are spending money with you!

    • EA_Cath's avatar
      EA_Cath
      Icon for Community Manager rankCommunity Manager
      4 months ago
      Hey @JustPatricia , this thread is a bit old so I'm locking it to prevent necroposting.

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