Forum Discussion

FoxhackDN's avatar
FoxhackDN
Rising Traveler
3 months ago

Re: [FIXED] EA app keeps saying I need to verify age

I live in Mexico. We don't have any laws that require us to disclose our age to access these materials. So why is the app asking me for this all of a sudden?

I clicked on the "Learn More" link and it leads to https://help.ea.com/en/articles/ea-account/age-assurance/ - a page that does not exist.

There's this link in the app too, but clicking it does nothing. I searched the help pages, found nothing that referred to this requirement. So what the heck is going on?

5 Replies

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 24 minutes ago
8,902 Posts