Forum Discussion

mkerolli's avatar
mkerolli
11 months ago

Re: [FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

I've got the same problem now for more than 1 week. I tried literally EVERYTHING that I could read and nothing is working.
No support, no nothing, live chat with bot that doesn't even understand the problem, no email, no nothing.
Worst support I've ever gotten by any platform.

Also, this should be an internal EA problem, it cannot be that so many customers have this problem on their own PC's fault.

Hopefully they will see that people have this problem, and they will update their app or even web who knows because this makes no sense and i don't know how people claim they have fixed this issue when I tried 3 different pc's to check if the problem lies with my own PC.

You can actually see from the screenshots that my games won't even show on my order history… Which makes even less sense, but they do show on the help section of the website.

5 Replies

  • arberk6's avatar
    arberk6
    11 months ago

    No games are being shown on my library. I tried clearing cache, uninstalling the ea app, i tried opening on different device and with different ISP but nothing helped. Its two weeks now that i cant play/download any games. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Thanks everyone for reporting this. We have raised this issue with our team and it's currently under investigation. 

  • sicknes's avatar
    sicknes
    11 months ago

    Hey there, i've got the same problem with missing games.

    I've chatted with the EA Agents but they could not solve my problem and refered me to this forum, I've been playing BF 5 and BF 1 before on the Origins app and on the EA app but when i loged in after a while on EA to install BF 5 my library was empty. Even thou i have the recipes of buying the game and reedeming it, the team could not help me further. I don't know what else to do than write here on forums. I'm also from the region of Kosovo. 

    Waiting on your answer.

    Thank you.

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    11 months ago

    Hello,

    The EA app team is rolling out a fix over the next 12 hours which should restore functionality to players in Kosovo. Thank you all for raising this problem.


    I would appreciate if people could confirm if the fix we are gradually rolling out works for people over the weekend.

  • sicknes's avatar
    sicknes
    11 months ago

    Yes hello

    The updated fixed it and i see my games now in the library, thank you for your help. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,306 PostsLatest Activity: 14 minutes ago