Forum Discussion

MoonChild1725's avatar
MoonChild1725
3 years ago
Solved

[FIXED] Sims 4 - "Double-check your connection" or "Game License is Invalid"

I keep getting a pop up that says failed to launch game do to connection or try again later. I've tried deleting the chache, disabling servces, updating my computer, restarting the app, repairing the...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Issue Resolved. Accepting as solution for visibility purposes.

    Hi players,

    We're happy to inform you that the issue regarding "Double-check your connection" and "Game License is Invalid" for the EA app and Sims 4 has been resolved. Our team has been working diligently to rectify this issue and we appreciate your patience during this time. However, if any of you continue to experience the same problem, please don't hesitate to report it again.

    For those who are still encountering these issues, we kindly request you to share the earlier requested data such as mentioned here. This will help our team to diagnose the problem more accurately.

    Thank you for your understanding and continued support.

    Happy gaming!

nitra139's avatar
nitra139
Seasoned Rookie
2 years ago

Hi after 05/13/2024 I keep getting this error pop up when I try and launch the game. I bought my Sims 4 game when it came out and I've been playing off and on ever since. On the 14 of May I started getting this error

"The app couldn't read the game's license file, so  If the problem continues, try clearing your cache." I'm playing online so I don't know what's causing this. Does anyone have any help to resolve this? Ive also tried these things

-updated EA app 05/28/2024
-un installed and re installed th EA app
-cleared cache
-un-installed and re-installed game
-restarted computer and router
-repaired game option
-updated directX11

Lyonene's avatar
Lyonene
New Scout
2 years ago

I'm having the same exact same problem as you. And I've tried everything you have ,except the directxll, and I can't get it to work either.

  • nitra139's avatar
    nitra139
    Seasoned Rookie
    2 years ago
    @Lyonene I just spent 40 minutes with EA chat and they were no help either

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