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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [FIXED] 'Upstream Service Not Available' Error in EA app for Steam game

Issue Resolved. Accepting as solution for visibility purposes.

Update 17 Oct. 2023:

It has been discovered that the issue was caused by a problem with some services related to Steam, which have since been resolved over the weekend/yesterday afternoon (as the issue reoccurred). We will now mark the thread as Resolved/Fixed and close it for new replies. If you encounter the issue again in the future, please create a new thread and mention this one.

Hi everyone, 

It looks like there's an emerging issue that is impacting some players who are trying to launch EA games via Steam, which results in the error 'Upstream Service Not Available' in the EA app.

!Please share an EA app Error Reporter ID if the below-posted steps don't work!

👉 If these steps haven't fixed it for you, please generate an EA app Error Reporter ID and share it here in the thread. 👈

In many cases, this issue can be fixed by performing some troubleshooting steps, like the following:

  • Switching between Steam Offline and Online modes:
    • Switching Steam into 'Offline mode' > fully closing Steam (make sure that it's not running anymore) > opening Steam again and putting it back in 'Online mode'
  • Clearing the cache of the EA app: EA app Reovery (Top Left Menu > Help > App Recovery) 
  • Ensure that your EA and Steam accounts are linked: https://help.ea.com/help/pc/link-ea-and-steam/
  • Repair/Verify your game based on which client you are launching from
    • Steam - Verify in your library

Thank you!

10 Replies

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  • Entropex's avatar
    Entropex
    2 years ago

    Tried everything and still getting this

    {"error":"UPSTREAM_SERVICE_UNAVAILABLE","error_description":"UPSTREAM SERVICE UNAVAILABLE","code":106133}

  • babciavs's avatar
    babciavs
    2 years ago

    When I launch the game, EA return this - {"error":"UPSTREAM_SERVICE_UNAVAILABLE","error_description":"UPSTREAM SERVICE UNAVAILABLE","code":106133}. Are services down? Or it's my fault? 

  • Astaxic's avatar
    Astaxic
    2 years ago

    Report ID: f41c690f-3a5f-485a-a1ab-1f84e50a20b8

    for error:

    {"error":"UPSTREAM_SERVICE_UNAVAILABLE","error_description":"UPSTREAM SERVICE UNAVAILABLE","code":106133}

  • Sonesixtyfive's avatar
    Sonesixtyfive
    2 years ago

    I did the same thing, it doesn't work, I reset the modem, the problem is in the Ea servers

    There is already a black screen problem in BF2042. Find a solution to this. It gives a black screen after every match.

  • Turbou74's avatar
    Turbou74
    2 years ago

    doesn't work, tried everything that is listed there...

  • SteezyBrando's avatar
    SteezyBrando
    2 years ago

    I keep receiving the following message when attempting to launch EA FC 24 on PC: 

    {"error":"UPSTREAM_SERVICE_UNAVAILABLE","error_description":"UPSTREAM SERVICE UNAVAILABLE","code":106133}

    This only started this morning and I have tried resetting my internet, restarting my PC, verifying the integrity of game files, and uninstalling and re-installing the game. I purchased the game through Steam and normally play on EST servers. What can I do? Should I just wait? I just want to play the remainder of my Weekend League games. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Nandowke, no problem! I assume that you mean the Steam Offline mode / Online mode steps that did the trick for you?

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