Re: Game License Invalid and 500 error

When I updated my EA App with the updater.exe it updated to version 13.173 and I still get all of these errors that prevent me from playing the game.

I'm getting the same exact error messages.  Both the 500 and the invalid license.  I've tried all the steps from here and other places with nothing working.  I'm running app version 13.180.0.5693.  I have windows 11 and the network is fine. I'm not using wifi.  Steam and Epic Games games load just fine.  I can't get the sims to start at all.  Any help would be appreciated. 

@annibean22 & @rogansvettenfeim 

Please try the following steps:

• Open task manager, locate EA Background Service, and end task
• Clear the cache for the EA app
• Run the EA app as an administrator 
• Check for any background applications blocking the EA App
• Try lowering your User Access Control Settings:
  • Close the EA app
  • Click the Windows button and type "UAC" in the search field
  • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
  • Click Okay the bottom of the window
  • Open the EA app client and try starting the download again

Finally had a chance to try this and none of it worked. I lowered the UAC setting and I tried clearing the cache for the millionth time with the EA Background service task ended. None of that worked.

Has anyone ever had this issue resolved?