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Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

Do you mean for me to try this that was suggested by a previous poster? or did you put something else?

1. Go to Control Panel >> Click Network & Sharing Centre
2. On Left Pane Click Change Adapter Settings
3. On your Ethernet Right Click and Clinck on Properties
4. Untick "Internet Protocol Version 6 (TCP/IPv6)"
 
 

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @Redroguegambit Those are part of them, If you have already done so and they didn't work, no reason to repeat them.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Redroguegambit Have you done any of the following yet? There is a permission that is either resetting or not saving when you go offline.

    If you are running VPN, turn this off. If that does not connect, connect to a mobile hotspot if you can to establish a connect to the servers.

  • @EA_Shepard 

    I tried the method you mentioned below and the problem is still the same.

    The Clean Boot I followed all the instructions, plus the additional one where we renable everything again, since it did not work with just disabling everything. I did notice that the EA game (launcher?) from the boot menu on the task manager was disabled, so I enabled it, and the results were still the same. 

    Safe Mode with Networking didn't work either, I think it may be a computer thing since I couldnt even get onto a network. 

    As for Windows: I am trying the game on another computer but the same thing is happening (but with a different error, something about time change). I addressed that and so I am going to see if it still has any issues (or if the same issues with the main computer pops up). 

    I don't have a VPN. 

  • @EA_Shepard 

    Adding to my previous post: 

    I stated in the last reply that I am trying to do the offline thing on my other computer, however, it is also getting an error code, but a different one: EC:202 "we've detected a manual time change on your device. Reset your system clock so you can continue playing offline". 

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