Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
Redroguegambit's avatar
Redroguegambit
Not applicable
3 years ago

Do you mean for me to try this that was suggested by a previous poster? or did you put something else?

1. Go to Control Panel >> Click Network & Sharing Centre
2. On Left Pane Click Change Adapter Settings
3. On your Ethernet Right Click and Clinck on Properties
4. Untick "Internet Protocol Version 6 (TCP/IPv6)"
 
 
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @Redroguegambit Those are part of them, If you have already done so and they didn't work, no reason to repeat them.
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Redroguegambit Have you done any of the following yet? There is a permission that is either resetting or not saving when you go offline.

        If you are running VPN, turn this off. If that does not connect, connect to a mobile hotspot if you can to establish a connect to the servers.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 9 days ago
8,926 Posts

Recent Discussions