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Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

I don't know if it will help anyone, but my VPN was causing this error message to pop up. 

So, try turning off your VPN if you have one!

2 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all, 

    We would like to highlight the following:

    If you continue to experience the issue

    If you continue to experience the issue, please provide the following details:

    • Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),

    • EA app version (EA app > Top-left Hamburger Menu > About),

    • The region you're from,

    • Are you using an internal or external drive to play your games?

    • Are you using an HDD or SSD?

    • Date this issue started (is it still happening?)?

    • Other error(s)?

    • If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),

    • Please share a DxDiag,

    • IMPORTANT:
    • Please share an EA app Error Report ID here in the thread. Steps can be found here on how to generate this ID.
      • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
    • Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
      • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.
    • Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
      22H2 OS Build 22621.2134
    • EHA app version (EA app > Top-left Hamburger Menu > About),
      Newest reinstalled 24/8/23
    • The region you're from,
      USA
    • Are you using an internal or external drive to play your games?
      Internal
    • Are you using an HDD or SSD?
      SSD
    • Date this issue started (is it still happening?)?
      Has been over 6 months
    • Other error(s)?

    • If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
      EC 10000
    • 1e7bcbc6-1f06-48a5-a3b6-e3f8eca47cd6

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