EA Staff (Retired)i'm trying through the xbox app and it's my first time trying link my account! check the print screen of the problem!
EA Staff (Retired)Hi @hy2gtya7sxhj Thanks for this information, can we try a different method to link the accounts like EA Help? We have a guide on linking below you can read through to see if using a different method will help us.
Cheers!
Hello again, i try everything but i think maybe i got the problem but i can't fix that, i trying link my pc ea account but my xbox account already have an account with my old xbox email but i don't have that e-mail anymore, the yahoo delete that e-mail and i can't create another with the same address and i can't make the login because the password is so old and the ea tell-me to reset that but i don't have the e-mail anymore, now i need delete that old account?
EA Staff (Retired)Hi @51b30d5bc6ca6f74 It seems we might be having a slightly different issue than @hy2gtya7sxhj
If your Xbox is already linked to an EA account (the one you can't access, or can't access the email tied to it) we would need to work with our support on getting access back to the account.
You will need to log into your EA Account Portal to update your account information. If you are unable to log in, Try resetting your EA account password at help.ea.com
We have a Help article that may be able to help us first: I can't log in to my EA Account
If you continue running into issues signing in, or changing account information you will need to reach out to our support for further assistance.
Cheers!
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