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Re: [CLOSED] How to Fix "Your Game Failed to Launch" Error in EA app?

@puzzlezaddict Thank you so much for all the info! Unfortunately, I did not get any further than before. I have attached a few screenshots.

I did put in the exceptions you suggested into my firewall to see if that helped. We did recently get a new firewall so I thought maybe that was the issue. However, once I tried launching the game both from the EA App and from the desktop icon, I got the "Preparing game" popup from the EA App, and then the "Failed to launch game" error in the EA App.

I did create a local account on my PC and tried to run TS3 on that profile. I got the same "Failed to launch game" error again. I pulled up the Reliability Monitor, and it shows no errors for today.

I wasn't sure if there was a difference between just double clicking on the desktop icon and right clicking --> Run as admin, but I got the same results for both. Even for the fun of it, I had my husband try to download just the base game on his PC to see if it was just something with my PC or not. He also got the same error.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @kayleighmaia4  Since you've demonstrated that this is in all likelihood an account-related error, I've merged your post with the master thread.  Please provide the info requested in the accepted solution on page one.  Some of the links aren't highlighted, so check the text in parentheses.

  • kayleighmaia4's avatar
    kayleighmaia4
    New Novice
    1 year ago

    @puzzlezaddict thank you for your help

    Date/Time Issue First Appeared -- Sunday 1/19 around 12pm CST

    Current App Version 13.377.0.5890 (92237-0cb5b436d1)

    EA App Error Reporter ID from Sunday 337a17f0-d149-47e9-bb2c-bfdf65e278e6

    EA App Error Reporter ID from today 8095dcc7-42e3-422b-a015-f33d8b4dc5b1

    Please let me know if there is any more info needed to resolve.

  • xdkero's avatar
    xdkero
    Newcomer
    1 year ago

    Did you try to put the EA app in offline mode then run the game? This worked for me

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