My apologies, for not including the link. You can contact our Terms of Service team by following the steps from this help ea article:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
The link you posted has no effect, and EA has even closed the opportunity to contact customer service for banned accounts. I hope you can provide feedback to the company
Can you please let me know, what are you seeing when trying to create a case?
I can find the button to contact us using another account, but my banned account cannot. I had a conversation with your customer service before, and they agreed but did not solve the problem. I now ask you to explain the situation to the company and help me lift the ban
Please try following this link whilst being logged in to your banned account.
Are you able to see the "Email Us" option? If not, please attach a screenshot of what is being shown on your screen.
I sent you an email, but you did not consider the actual situation and did not solve the problem for me. Please help me lift the ban. Thank you
Unfortunately, we are unable to help in this situation. If your issue has been reviewed multiple times, and the team declined to remove the ban, additional appeals are unlikely to be successful.
That's why I hope to have the opportunity to have a direct conversation with your staff. I hope you can personally explain my special situation to the company, can you? Thank you.
The only way to speak to Terms of Service team is by creating a case by following the link provided previously. If the appeals are being declined by the team, we won't be able to assist with that.
My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
@FakerLegends some at EA "support" seem to love the power without responsibility they have and seem to take pleasure in people complaining and feeling helpless. I know, because I tried to contact them about 50 times in a case recently, each time being answered by a person that behaved like an internet troll, ignoring what I said and asking the same questions over and over again. Finally, they removed my only way of answering them, by an email form, and now all my attempts to send something to them leads me to a "self-help" page with only dead links (no response if I click on any of them).
minha conta foi envadida preciso de ajuda e alem disso foi banida por causa dessa invasão
