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FakerLegends's avatar
FakerLegends
3 years ago
Solved

My account has been mistakenly banned, and I have sought your help multiple time

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) My account has been mistakenly banned, and I have sought your help multiple times, but yo...
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FakerLegends's avatar
FakerLegends
3 years ago

That's why I hope to have the opportunity to have a direct conversation with your staff. I hope you can personally explain my special situation to the company, can you? Thank you.

EA_Montimer's avatar
EA_Montimer
Legend
3 years ago

@FakerLegends 

The only way to speak to Terms of Service team is by creating a case by following the link provided previously. If the appeals are being declined by the team, we won't be able to assist with that.

  • FakerLegends's avatar
    FakerLegends
    3 years ago

    My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem

  • fkirenicus's avatar
    fkirenicus
    3 years ago

    @FakerLegends some at EA "support" seem to love the power without responsibility they have and seem to take pleasure in people complaining and feeling helpless. I know, because I tried to contact them about 50 times in a case recently, each time being answered by a person that behaved like an internet troll, ignoring what I said and asking the same questions over and over again. Finally, they removed my only way of answering them, by an email form, and now all my attempts to send something to them leads me to a "self-help" page with only dead links (no response if I click on any of them).

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