Forum Discussion

Re: My EA app keeps crashing.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) how do I create this ID when the App does not start?
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App crashing after update today
When did this happen? (dd.mm.yy hh:mm) 19.03.2024 13:14
Summarize your bug Just updated the EA app and it keeps crashing, tried restarting the computer, still crashes
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the EA App after updating
What happens when the bug occurs? Error Message saying 'unexpected crash' and that restarting should fix it but it doesn't
What do you expect to see? EA App starting so I can play the games I payed for

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13 Replies

  • It's not the Anti Virus, just tested. It's still crashing.
    The App doesn't start at all, I just get the window with the error message that it crashed so I can't do a repair.

  • Ravhisattva's avatar
    Ravhisattva
    Rising Traveler
    2 years ago

    I have this issue too. I deleted the APP and reinstalled it, same thing.

    It has been two days now since EA made me update the APP whereupon it started crashing.There is no option to not update.

    It was working fine before.

    I hope they fix it before the weekend so i can play the games i paid for.

  • onkelonken's avatar
    onkelonken
    2 years ago

    I have run manually the EAUpdater.exe.

    After that update the APP starts as usual.

  • Ravhisattva's avatar
    Ravhisattva
    Rising Traveler
    2 years ago

    Hi Onkelonken

    I tried your suggestion - running the eaupdater.exe manually - located at C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    It opened at DOS box and downloaded and updated, i restarted my PC and the same thing happened - APP crashed

    thank you for trying to help appreciate it, i really hope they fix this soon.

  • onkelonken's avatar
    onkelonken
    2 years ago

    Have you tried the other exe files within this folder?

    Before I manually updated, I opened the EA_launcher or any other EA***** file, I don'r remember what file it was, but then the laucher started....

  • LennyOgg's avatar
    LennyOgg
    2 years ago
    @onkelonken Thank you for your suggestion!
    It really did update but it still crashes. Maybe it has sth to do with my old computer. It still runs on Windows 7 ^^' and there is no support anymore.
  • Ravhisattva's avatar
    Ravhisattva
    Rising Traveler
    2 years ago

    From EA's Site


    Who can download the EA app?


    The EA app is available to all players on a (minimum) 64-bit PC system, running Windows 7, 8, 10, and 11.

  • Ravhisattva's avatar
    Ravhisattva
    Rising Traveler
    2 years ago

    UPDATE: 17:40 European Central Time

    The EA App is crashing again as before. The game is unplayable I am wondering what is going on?

    EA? Whats up? I think i spoke too soon with my thanks :/

  • LennyOgg's avatar
    LennyOgg
    2 years ago

    Nothing changed here, I just tried and the app still crashes at start.

  • Ravhisattva's avatar
    Ravhisattva
    Rising Traveler
    2 years ago

    Absolutely correct, i am wondering to myself why would EA do this to paying customers?

    i mean fixing the issue then a few hours later the problem is back again, what are they thinking?

    The mind boggles.....

  • Perpline's avatar
    Perpline
    2 years ago

    I also have this issie too. BF2024 does not boot while I just expensed season 7 passport. I can not play BF2042. From Japan. I am sad.

  • Same here. When I run 2042 from Steam it boots me off Wi-Fi and the EA app looses connection. Kill the game and everything comes back up! It's crazy! Everything else works 100% flawless..

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