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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: NHL 24 reset password

Hi @3e20d25b9cfdee74 

If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

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  • DCY217's avatar
    DCY217
    7 months ago

    Hello,

    I am having the Same issue. I have logged into my EA Account and checked my "linked accounts". I have verified that my gamertag for my xbox live account is linked to my EA account. I still keep getting the "your credentials are expired and you must update your password". I've gone through the process numerous times and still have the same issue.

    Thanks.

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