Forum Discussion

3e20d25b9cfdee7's avatar
2 years ago
Solved

NHL 24 reset password

I keeping getting this pop up in nhl24 online modes to reset my password for my ea account, which I’ve done twice.  no matter what I do I can’t get past this screen on any online modes. I just w...
  • EA_Solaire's avatar
    2 years ago

    Hi @3e20d25b9cfdee74 

    If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

    If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,545 PostsLatest Activity: 11 minutes ago