Re: [Old Report] Anthem EA App Error Game Failed To Launch

@EA_Shepard I think that most of us that  are posting want to enjoy a game that we paid for. To that end there are now close to 17 pages on this  anthem forum, saying it is not working. I think that someone should be looking at this. It sounds like EA knows the problem, but does not care to fix it. Is EA going to refund players for product it refuses to support? Or is EA going to continue engage interstate deceptive trade practices?

@FromTheWolfs Allow me to try and help where EA may not directly respond to this feedback. 

Anthem and more specifically Bioware made decisions along the line that cause a drastic decline in player base a long time ago, Years ago in fact. Anthem is now a niche love for players like myself and plenty of others as well. Any of us trying to enjoy the game for any reason would love it to work and get back to the content we enjoyed.

However, throwing "deceptive business practices" out there is far from the truth. Your emotions are not misplaced with the situation but I think its important to understand that in the same concept of business practices, which is the better maneuver? Focusing internal teams and assets on a game that is not updated or really supported by its developers anymore but still have a sizeable niche player base who have issues accessing it, or Focusing those resources on certain live service games and sustained or newer titles that have issues in order to keep BAU? It is not "evil" or "deceptive" for EA as a business to operate in it's own best interest and align tasks accordingly.

@EA_Shepard has been as transparent as he can be with us and that alone wipes "deceptive" from this conversation.

Again, You have every right to be frustrated but we should be thankful that we are still on the list. 

@FromTheWolfs I am not sure where you garnered that I am an EA representative. I have no reach or capacity within EA as a company, I am simply another player hoping that a game I enjoyed will eventually come back online just like everyone else on this forum. I have been participating in this forum for a little over a week now and did just not appear because of your statements and attacks on EA.

I attempted to help provide understanding of the situation from a business perspective as I have worked in management for almost 5 years now and can give some insight and logistics behind why EA may have put Anthem on the side for now. I would also say however going around in a forum where people are providing assistance and threatening things like litigation and making harsh statements is not going to be beneficial for anyone. 

No one is providing us any false information, This issue is also not just affecting Anthem players but also a wide variety of titles. There is another forum thread I am keeping up with where there are 33 pages of replies with report IDs on the issue. So the fix is not as easy as "just fix it", yes EA may have identified the issue itself but if the fix was that easy it would have been completed already.

Hey Yall,

I appreciate the opinions and views here and I take these to the team daily. It has not been forgotten, I have not forgotten about this issue either. We want to play the games we enjoy. I mean I started another playthrough of Skyrim this weekend just because I wanted to run around and fight dragons again. I did ask for an update on this situation this morning. I am waiting for one as well.

I loved Anthem, and I played this for quite a while. Ranger all the way! 

Any solution so far? I need to play this game again but seems like EA apps is not supporting this game anymore, please advice.

Hey, haven't tried it myself, but from what I could gather, you can play the game if you take Ea Pro. No other way right now I think except waiting for the fix (if it either comes).

We need a pinned comment system where the comment appears on every page at the top so people know the situation of the thread.

I've been coming back to this thread for a while, as I've been wanting to play some Anthem again on PC. Thanks for keeping us updated with progress. Hopefully a fix can be implemented soon. 

works for me today, so whatever they did this time worked

Still having issues today 

Same for me I bought the DLC recently because I wanted to play it again but impossible to launch it always the same message...

I'm on PC I bought the game when it was released, I took the gamepass recently so with EA PLAY (not pro) but still nothing it's a shame for a company of this magnitude.

@Chr5_Twitch  i do not have EA Play (and never had), today it showed the error once then worked

got the same issue... tsk tsk

no changes, the first boot was from GOG Galaxy, which I use as my universal launcher, and that failed (it runs the EXE directly), the second boot that worked was from the EA app which opened automatically to show the error from that previous run, I just clicked okay on the error and then clicked Play

same thing today, fyi

@Aonodensetsu Gotcha. GOG I can't do much about it other than report that over. If it ran from the EA App, but not GOG, I would add an exception for GOG into the firewall settings or AV settings and run it again to see what happens. Just to test it out.

The repeatable but frustrating workaround for launching Anthem mentioned previously in this thread mostly still works. Install a full version of Origin 10.5.78, uncheck all of the install option except the Terms and Conditions, and launch it when the installer prompts. After signing in Origin just displays a "Please use EA App to continue" error screen which you should leave up. Launch the game through Anthem.exe directly, the Origin window should minimize, and the game will launch. Unfortunately, closing Origin will cause the application to attempt to update, and Origin will need uninstalled and reinstalled to launch again. EA App doesn't need uninstalled, but both can't be running at the same time.

This is not a solution to the core problem, however; I am able to confirm that my EA App specifies that I have the Legion of Dawn edition in the game info plate, but the DLC in the EA app doesn't have an owned tag next to it (if it should), and I had an Origin Access membership at the time of Anthem's launch. As I am able to check with this workaround, whenever I look at the Rewards page in game it doesn't show the Legion of Dawn items there.

I was a little surprised by the number of other people I encountered this morning, and I hope a few more of us can return to Bastion soon.

Thank you, and I'm sorry, to the Sunken Cell Event group I was in when my PC crashed. One problem at a time.

So i'm struggling a bit cause i want to remove the DLC that shows i own in the EA APP but on Origin i can't do sh!t cause of that popup not letting me edit the add-ons either, and telling me to install EA App.

How can i remove the addon? Cause i think that's the problem.

I bought the EA Play quite a few months ago, now i came back and i cant play the game even though i own the base version.

So some you were not able to read one of my messages because EA decided to censor me However, I am still pursuing the reason I got censored. They still have not fixed this problem and I do not think that saying, "it is a dead game" or "they are working on it" is okay. The reason behind this is, because they are not working on it and do not care about fixing this situation because it is not bring them any money.

I reached out to them with a help ticket.

I just want them to remove the addon since i cant remove it like i was able to with Origin.

Like what the hell they went completely backwards with the features on the new launcher its ridiculaous.

Now if you had unowned addons/dlc through origin where you could uninstall separately and which were unlocked through EA Play.

You cant play the base game if you decide to cancel EA Play cause the game version will always be the one with DLC you dont own through the new launcher.

And the new launcher has no option to disable the special edition DLC.