When I try to launch the sims 4, I get an error message with an invalid license. I worked with customer support and they weren't able to solve it. They then told me to make a post about it on the forums. Has anyone else had this issue and fixed it? I tried clearing the old license but a new license isn't generating.
Hasn't been fixed at all. I've been waiting 7 months for a fix. There's another guy who's been waiting a year on here for a fix. Don't let them gaslight you into thinking it's an issue on your end. I've tried everything and my laptop went kaput in the process (it was pretty old so probably was it's time to die).
I appreciate the bleak but realistic expectation setting.
I also have been having the same problem for about 5 days now. I've searched everywhere for an answers from moving files different places, clearing caches, and reinstalling the EA app and the whole game and add ons (about 4 times now), to completely doing a hard reset on the whole computer twice. It has become such a pain to even deal with. I refuse to talk to customer support because any interaction I have read about dealing with them and this issue has always been the answer they gave to you. I hope this gets fixed because I just spent a very large chunk of my paycheck to get my computer fixed just to play this game.
