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dule011bgd's avatar
dule011bgd
Seasoned Novice
6 months ago

Re: [Update: FIXED - Dec. 2024 >] EA app Won't Start/Launch

Hi,

Since today i cannot open EA App at all, or any games.

Info from Event viewer:

Faulting application name: EALaunchHelper.exe, version: 13.356.0.5869, time stamp: 0x674e133a
Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x10c46e71
Exception code: 0xc0000409
Fault offset: 0x000000000007f6fe
Faulting process id: 0x0x2B68
Faulting application start time: 0x0x1DB474C86B2A43B
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 30df3ff2-4847-4ac7-8d16-b0408ac8c354
Faulting package full name:
Faulting package-relative application ID:

Tried to reinstall all Visual C++ Redistributable

Tried reinstalling Nvidia Drivers

Tried reinstalling app it self

Tried deleting ucrtbase.dll from EA App folder

Tried sfc.exe 

Nothing helped

14 Replies

  • Same problem, same region:

    Faulting application name: EALaunchHelper.exe, version: 13.356.0.5869, time stamp: 0x674e133a
    Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
    Exception code: 0xc0000409

  • Same issue. Reinstalled, restarted, repaired and nothing works. 
    also from the same region as previous members

  • leni_twol's avatar
    leni_twol
    Seasoned Novice
    6 months ago

    Same problem here. Same crash info in Event viewer, same version of ucrtbase.dll

    I've tried every possible solution found online, nothing helped.

  • I want to report the same issue that started a few days ago. I have tried everything to solve the problem but without success. And yes, I'm from the same region.

  • Well, in case you all want to just launch something from steam or whatever I have a (maybe not so) temporary solution for you.
    1) Download Origin
    2) Check github

    3) Enjoy

  • skunyyy's avatar
    skunyyy
    Seasoned Novice
    6 months ago

    Hi guys, there is a current work around, send me a message in private.

  • Ivan1805's avatar
    Ivan1805
    Rising Novice
    6 months ago

    I also noticed that a lot of us are from the same region. So, I think that this is the biggest hint so far!

  • GTTG6's avatar
    GTTG6
    6 months ago

     I join you with the same problem of course from the same region.I Have same situation on Win 10 ,from September until few days ago app run normal,now on double click nothing happens,I try almost all instructions about repair app,reinstall app,location settings,clear cash...nothing,also next step was to reinstall win 10,and then app start normal two days, and now same ..double click and nothing happens.

  • skunyyy's avatar
    skunyyy
    Seasoned Novice
    6 months ago

    i think so by names and nicks :'D guys, there is a way with origin but u will need to message me in private or discord: skuny._

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi @skunyyy,

    @EA_Leeuw has since updated the thread with confirmation of a fix, so it's all good there. Just a quick heads-up—loving the passion to help others, but asking for DMs on AHQ or other sites can come across as a bit suspicious with today's online risks. In the future, feel free to share any helpful tips or insights that worked for you in the threads so everyone can benefit. 🙂


    I'll close out this thread here as it looks like the fix sorted things. Thanks all,

    EA_Lanna

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