Forum Discussion

confirmed-kills0's avatar
confirmed-kills0
Seasoned Newcomer
17 days ago
Solved

Reclaiming purchased packs

Hey! So I've purchased multiple packs with my own money, on my PC but through my ex boyfriend's PlayStation account. I've created a new account and all my gameplay data history build etc is all saved, mods etc. But I don't have access to my packs! He's letting me figure out how to transfer them over to my account as they are mine, but I don't know how. Any advice? Thank you!

purchase issue
  • EA_Solaire's avatar
    EA_Solaire
    16 days ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

4 Replies

  • confirmed-kills0's avatar
    confirmed-kills0
    Seasoned Newcomer
    16 days ago

    Yes! it's just tranfering them from one account to another all on PC. I'll give it a go and see what happens. Thank you!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    16 days ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

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