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mikrokoshope's avatar
mikrokoshope
2 years ago
Solved

Request Could Not Be Processed

I've tried to buy a Sims 4 bundle upwards of ten times now and it won't work. I've tried to use three different cards and none of them will work. The cards have been working completely fine up until ...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @mikrokoshope 

    Thanks for giving those steps a try! Since that hasn't worked, let me help get you to live support so they can investigate further- on the site here, you'll select EA app as the product, then Manage My Account-> Manage Payment Details and from there you'll see the current available contact options.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @mikrokoshope,

Let's see if we can get this error cleared up with the following steps:

  • Try swapping between the Origin store and the website version of the store
  • Disconnect from any VPN you may be using 
  • Make sure your billing details in Origin match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to not go through, you can contact the team by submitting a help request on the site here. 

mikrokoshope's avatar
mikrokoshope
2 years ago
@EA_Solaire
i checked everything that you listened and still nothing. i tried to purchase from the website version of the store and it said the same thing as the app.

i'm trying to submit a help request but it just keeps directing me to articles that aren't really anything to do with my issue. is there an email i can send this to?? or a phone number??? i'm honestly so confused, i've been playing ts4 actively since 2020 and i have twelve packs and have never run into this issue or anything similar. i can't seem to find anybody else with the same problem, either:/
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mikrokoshope 

    Thanks for giving those steps a try! Since that hasn't worked, let me help get you to live support so they can investigate further- on the site here, you'll select EA app as the product, then Manage My Account-> Manage Payment Details and from there you'll see the current available contact options.

    • mikrokoshope's avatar
      mikrokoshope
      2 years ago
      @EA_Solaire
      Thank you for your help!
      I just sent the Email so hopefully it can be fixed shortly. <3

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