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UPC0MING's avatar
UPC0MING
3 years ago
Solved

[RESOLVED] - Unable to launch games from EA app library (4/13/23)

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did ...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey everyone, 


    This should be recovering now. If you're still having any trouble seeing or launching your games, please try restarting the EA app and see if that helps. 

    If you're still having trouble after that, give the app recovery a shot. For more info on how to use it check out this article on the EA Help website. 

    Please let me know if you're still running into the same issues after that. Thanks! 

ottakanawa's avatar
ottakanawa
3 years ago

I do recall that a month ago I couldn't get mass effect to run no matter what and then 4 days later it was magically working. That's really unacceptable though EA needs to fix this.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hey everyone, 


This should be recovering now. If you're still having any trouble seeing or launching your games, please try restarting the EA app and see if that helps. 

If you're still having trouble after that, give the app recovery a shot. For more info on how to use it check out this article on the EA Help website. 

Please let me know if you're still running into the same issues after that. Thanks! 

  • ottakanawa's avatar
    ottakanawa
    3 years ago

    So all 3 dragon age games showed in my library, But when I go to play Dragon Age inquisition the game WILL NOT START it just opens and closes the EA app rapidly. I have no firewall  nothing running in the background. It was working fine for weeks and nothing about my computer changed. How do I fix this so I can play the game that I paid for????

  • ottakanawa's avatar
    ottakanawa
    3 years ago

    @EA_Kent So while it appears you did solve the issue of the games not appearing in the library, we still cannot launch the games from the app. Do you have an ETA on a fix or any other news for us? This is very poor reflection of EA since we cannot use the products we purchased.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @ottakanawa 

      Have you had the chance to try an EA app recovery to see if that helps? The link in my previous post has more info on how to run it. 

      If you're still having trouble launching after that let me know. 


      Thanks! 

      • ottakanawa's avatar
        ottakanawa
        3 years ago

        @EA_Kent yes I saw your post and used the EA app recovery to no avail.

  • mandiandmike2007's avatar
    mandiandmike2007
    Rising Newcomer
    3 years ago

    I'm still having problems loading my games in the app so I can even download them. I've tried restarting app and app recovery many many times now as well as uninstalling and reinstalling and restarting my computer countless times and nothing is working. This is not ok and unacceptable to not be able to play games I bought and own. Bring back Origin!!! I've never experienced so many problems until now!!

  • itskachhh's avatar
    itskachhh
    3 years ago
    @EA_Kent While I have my game visible in the library, it fails to launch and has been an issue over the past 2 months. I have tried everything and the last time, contacting EA support directly, the only answer I could get was to wait until this is fixed without any time estimate given. I find this unacceptable and as understanding as I try to be, the lack of transparency is really making it difficult. If this is such a large issue, why could it not be possible to let Windows users use Origin again until the EA app is working properly?

    a9514558-5321-4abc-99bc-8f30abef3341
  • 139594's avatar
    139594
    3 years ago

    Unfortunately I am still having this issue. Yesterday I couldn´t see any games in my library, but when I updated the EA app the problem disappeared. Today it happened again though and nothing helps. Not restarting the app, not the app recovery and there is no new version to update to. I would really appreciate if this problem could be solved definitively. As a note, yesterday and today both, the problem started when I tried to run a game (Mass Effect Legendary edition) directly without starting the EA app first, since the app should and usually does start automatically then too.

  • Butthrax's avatar
    Butthrax
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 8f8671f8-b703-43fe-ba00-425aed2facfd
    Which client functionality are you experiencing this bug with? Viewing Library/Launching Games
    When did this happen? (dd.mm.yy hh:mm) 16.04.23 09:00 AM
    Summarize your bug Can't view library. Can't launch any games I own. Was working fine yesterday.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try to view library...
    What happens when the bug occurs? Library never loads.
    What do you expect to see? Tiled list of my games.

    Can't see my library. Repairing the app fails and throws an error. Can't even uninstall the app, that just hangs without succeeding or throwing. App recovery cache clearing does not help. Logoff/login does not help.

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