Forum Discussion

Community Manager

3 years ago

Solved

[Resolved] Unable to launch The Sims 4 in EA App after moving from Origin

Hi everyone,

We're currently looking into some reports that The Sims 4 will not launch in the EA App after accepting the prompt to move over from the Origin client. In the meantime, we've heard from some folks that uninstalling and reinstalling The Sims 4 in the EA App has allowed them to launch the game.

For updates on this please keep an eye on the @EAHelp Twitter. Thanks for being patient while we're working on getting this fixed!

Update: This issue has now been resolved. If you continue to see this issue please create a new thread.

bug

mac

EA_Cade
2 years ago
Hey all,

This issue had a fix released on the backend last night that resolves the specific issue that was occurring for players who could no longer launch The Sims 4 after moving from Origin to the EA app.

At this time if you cannot launch The Sims 4 on EA app, please fully exit the app by ending the EA and EA Background Service processes in the task manager, then relaunch the EA app and try again. If you still cannot launch The Sims 4 please run an EA Error Report and provide the Report ID in a new thread.

Thanks!

355 Replies

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EA_Cade
The Sims Team
2 years ago
@PhoenixCatalyst @Kleptoforia @NoaConstrictor @Upperplaygiirl

We have confirmed via your Error Reports that you are not experiencing the same issue as the topic of this thread.

Please see the accepted solution in this thread for next steps.

Thanks!
Yurimaplays
Seasoned Newcomer
10 months ago
Im having this issue but your solution did not work for me. I have played on the ea app before. Ive tried reinstalling the game, repairing the app, reinstalling th app, clearing cache. Nithing works
2f2af246-9173-47b7-90d9-8d1807ba66b5
jjjordiix
Seasoned Novice
10 months ago
Same here and it's been fine since this afternoon. Now none of my games will lauch and this has not fixed it.
e6d8dd6d99d21eef
Rising Newcomer
4 months ago
Hi
I'm having the same issues, i've reinstaled the EA app, the game, i've tried to recover it ....
It's not working at all, since it started the problem i've made all things you say it will help but it doesn't.
Please help me out cuz i'm really frustrated right now!!!!!!!!!1
7d03b51b-4fd5-47ac-89f5-3abebe8b7091
EA_Leeuw
Community Manager
4 months ago
Hey there,

Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

Thank you.