sims 3 can't redeem code
I got a new computer recently and downloaded the EA app on it. When I logged in I noticed that a few of my Sims 3 games that I have had for years were not in the EA app. I got out my old CDs that I have had for years and tried to install the games again with the code in the CD case. It says that my code is already used and that it is not able to be installed. Has anybody else had this problem? I don't know how to get all my old expansion packs installed on this computer now which is really annoying. :/
Heya @ebbasykes
This sounds like you've previously redeemed these codes in Origin and now you're currently logging into a different EA account on the app- you'd need to login with the account details that you had originally redeemed your codes to and you'll see all your content available to access and play in the app.
If you're needing further help locating the correct login details for your account, that's something the live support team can help with- you can provide your game codes to the live support team and they'll be able to locate the account your content is linked with. You can submit a help request to speak with live support here: https://go.ea.com/HowToEAHelp
